Center Representative Customer Service

KAREN L. ESHELMAN

*** *. ****** **** *****

San Tan Valley, AZ 85143

E-mail: *********@*****.***

OBJECTIVE: To obtain a challenging position that will utilize my skills and expertise to impact customers and assist your organization in reaching it's goals.

SUMMARY OF QUALIFICATIONS

•Effective communicator, strong "people" skills, active problem solver

•Able to prioritize and handle multiple assignments and responsibilities

•Ability to respond to changing priorities, increased volumes and tight deadlines

•Strong organizational skills, detail oriented

•Unique experience in human resources, payroll, accounting, computer, relocation, real estate and customer service

PROFESSIONAL EXPERIENCE.

Mar. 2012 to Present Safeway

Front End Service

Customer Service Desk(take care of customers), Answer phones, Sell Lottery Tickets and Cigarettes, Closing Bookkeeper, and Evening Front End Manager

Oct. 2011 to Mar. 2012 Safelite Auto Glass

Call Center Representative

•Answer incoming phone calls and take glass claims

June 2006 to Aug. 2011 COOK VASCULAR INC., Vandergrift, PA Production Operator

•Manufactured medical devices used for Invetro Fertilization and Doppler Probes

March 2006 to June 2006 LEED'S,New Kensington, PA

Order Processing Technician

•Entered orders and changes into the computer

•Approved orders in the computer

August 2004 to March 2006 FIRST COMMONWEALTH BANK, PA (Leechburg, PA branch)

Financial Services Representative I

•Provided quality customer service

•Accurately counted cash and processed transactions by following policy

•Accurately balanced cash drawer daily

1981 to June 2004 BANK ONE CORPORATION, Phoenix, AZ and Columbus, OH

Sr. Relocation Counselor (1995 to June 2004)

•Provided initial consultation on relocation benefits to executive and professional employees

•Assisted employees through the relocation process until the move had been completed

•Was the liaison between relocating employees and service providers

•Approved and audited expenses to ensure employee's compliance with the relocation policy

HR Customer Advocate I - Payroll Department (1981 - 1995)

Bank One, Arizona and former Valley National Bank, Phoenix, AZ

•Did all payroll functions - calculated final pays, short term disability pays, garnishments, tax adjustments, verified other department employees work

EDUCATION. New Kensington Business School, New Kensington, P A

Associates Degree in Accounting and Business Administration

ADDITIONAL SKILLS:

Microsoft Word, Excel, Lotus Notes, Internet, MLS, 10 key by touch, typing, extremely skilled at prioritizing tasks, very dependable, flexible team player, a self starter, customer focused, "out of the box" thinker, independent worker. Had my Real Estate License and CRP while living in Ohio.

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