Customer Service Representative

Dawneshia N. Alexander

**** ******* ******* *** **** 346-***-****

Houston, Texas 77082 ******************@*****.***

OBJECTIVE

Goal-directed, results-oriented professional with a strong customer service background and training. Skilled communicator, persuasive, and adaptable. Self-motivated with high energy, initiative, and focus. Keen insight into the needs and views of others; able to listen and identify issues or problem areas and form innovative solutions. Able to multi-task in a fast-paced environment. Passionate, professional, personable, and articulate in presentation. Proven supervisory and leadership skills.

EDUCATION

Center for Advanced Legal Studies

A.A.S. Degree in Paralegal Studies, January 2017 Paralegal Certificate, January 2015 US Armed Forces Honorable Discharge

CERTIFICATIONS, SKILLS & STRENGTHS

● Proficient in Microsoft Office Suite ● Excellent Communication/Negotiation/Facilitation

● Keen Problem Solving/Decision Making ● Professional and Personable Client/Community Relations

● Client/Community Relations ● Flexible, Adaptable, Assertive and Passionate

● Flexible/Assertive/Adaptable ● Discrete Confidential Conflict Resolution

● Experience with ProDoc and Westlaw

WORK HISTORY

US Census Bureau – Houston 2020

Census Field Supervisor

● Supervised, trained, mentored and supported 25 census takers

● Monitored progress and performance

● Ensured quality, quantity and timely completion of work

● Intervened and persuaded reluctant respondents to participate

● Implemented corrective actions and dismissal, when appropriate

● Approved payroll and leave request

Advantage Resource Staffing Houston, Tx 2016-2019

Customer Service Representative

● Process incoming calls from customers

● Open and process new accounts, re-enroll dropped accounts

● Maintain client information confidentially

● Make outbound calls to regain product enrollment Affiliated Computer Services (ACS) - Houston, TX. 2007 - 2014 Customer Service Representative

● Processed incoming calls from customers

● Resolved high level customer complaints and issues

● Accepted and processed payments

● Completed sales transactions

● Opened and processed new accounts

● Maintained client information confidentially

AWARDS AND RECOGNITION

Bob Johnson Award for Customer Service Excellence

Be the Reason Award for Proficiency in Call Resolution Crown Rewards – Recognition as Top Seller of the Quarter

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