Executive Assistant Customer Service work at home
Resume:
DEBI CAIN
th
Terrace, Miami, Fl 33157
*********@*******.***
PROFESSIONAL SKILLS
Strong team player with excellent communication skills.
Extensive knowledge of the community and its resources.
Strong Interpersonal skills; trainer.
Proficient with Windows software and general office equipment. EXPERIENCE HIGHLIGHTS:
Licensed Insurance Agent First Choice Insurance Solutions, Inc. 02/08/2020-Present 17840 South Dixie Hwy
Miami, FL 33157
Provide customer service to clients seeking homeowner, dwelling, flood or personal auto insurance.
Maintain knowledge of agency operations to avoid errors and omissions, risk management and insurers.
Customer Service Rep LiveOps 10/01/2019-Current
Phoenix, AZ
Handled inbound and outbound calls of patients on the Humira therapy.
Responsible for contacting clients every 3 weeks for updates while on the therapy, including forwarding calls internals for further assistance with insurance, pharmacy or other needs.
Allstate FNOL Claims Rep 06/21/2021-07/16/2021
Prepared to handle First Notice of Loss (FNOL) calls concerning disaster and auto accidents.
PNG Customer Service Rep 09/28/2021-10/08/2021
Completed Certification
Able to handle inbound calls from customers requesting bill pay, service connect/disconnect; service calls.
Abbvie Complete Qulipta Specialist 11/02/2021-Current
Welcome new patients to Migraine medication.
Inbound and Outbound calls
Processor
United States Medical Supply, Inc.
Miami, Fl 33122 02/22/2016-07/15/2019
Preparation, receipt and review of Physician Orders to process patient requests to receive medical supplies, i.e., diabetic supplies, respiratory supplies, CPAP, and Catheters.
Confirm patient information, including insurance eligibility both private and medicare benefits.
Interact with patients, providing sound and accurate information; Contact doctor offices via telephone and faxing to obtain medical records and support information to assist patient, ensure Orders are completed and ready for shipping. Licensed Insurance Professional
RESPONSIVE INSURANCE AGENCY 11/12/2011-06/05/2015
Miami Gardens. FL
Responsible for explaining insurance coverage, suggesting best insurance choices to customers,
Page 2 of 3
Interact with customers over the telephone, face-to-face, email or fax.
Maintain detailed records via computer database of customer transactions, concerns, and follow-up.
Licensed Insurance Professional
First Choice Insurance Solutions, Inc. 05/2010-10/2011 Hollywood, FL
Responsible for explaining insurance coverage, suggesting best insurance choices to customers,
Interact with customers over the telephone, face-to-face, email or fax.
Maintain detailed records via computer database of customer transactions, concerns, and follow-up.
Self-Employed Reality Work Solutions, LLC 01/2007-Present Sole Proprietorship
Provide business training and administration services to individuals, financial and corporate community.
Strengthen clients’ vision by growing and furthering their delivery of services.
Define business and ultimate objectives to maintain focus on task at hand
Loan Packaging.
Develop and implement marketing plans.
Director of Sales Aero Supply and Consulting 11/2007-03/2009 Miami, FL
Marketed aircraft and ground support equipment for Boeing manufacturer.
Handled global telephone sales and Invoicing.
Maintained receivables.
Prepared all shipping documentation.
Credited for bringing back business previously lost to the company. Executive Assistant Avborne Heavy Maintenance 04/2007-08/2007 Miami, FL
Performed general administrative duties for President/COO and CFO.
Was liaison for the Accounting Department.
Was responsible for Special event planning.
Given consistent outstanding job performance reviews. Program Coordinator Arbor Education & Training 06/2006-08/2006 Youth Services Contractor for South Florida Workforce Homestead, FL
Was responsible for Summer Youth Employment opportunities in South Dade for 361 youth ages 14 – 18 years.
Adhered to all contractual issues.
Established partnerships and community links.
Facilitated pre-employability and worked maturity-skills workshops prior to work site assignments.
Oversaw work sites, maintained time sheets and ensured bi-weekly payroll deadlines. Career Specialist ACS (Youth Services Contractor to South Florida WorkForce) Youth Opportunity Center Florida City, FL 2001 – 2006
Was responsible for contractual issues, establishing partnerships and community links.
Counseled with focus on outcome of youth entering one of eight designated career paths.
Maintained contact with training agencies, community organizations, and employers.
Created thorough and accurate case documentations. Page 3 of 3
Assisted with training new personnel.
Senior Counselor, Family Preservation Richmond Perrine Optimists Club 2000-2001
Managed DCF contract to provide case management for referrals of abused, neglected and abandoned children.
Conducted family assessments and developed stabilization strategies.
Made court appearances, networked with Police Department and other agencies.
Noted for outstanding customer service and relation skills. Site Manger Tools for Change Miami, FL 1995-2000
Developed and prepared Requests for Proposals.
Designed and implemented curriculum for Welfare-to-Work contracts.
As Contract Resource Officer, monitored nonprofit programs.
Facilitated workshops in life and employability skills. EDUCATION:
Durham Technical Institute, Certificate/Business Durham, NC 1976
North Carolina Central University Durham, NC 1974 School of Business, 30 credits
CERTIFICATIONS:
Central Insurance School
440 State of Florida Licensed Insurance Agent October, 2010
Professional Development - WIA and OSMIS Certified South Florida Workforce
Diversity - 90 classroom hours Florida International University REFERENCES: Available upon request
Contact this candidate