Head Server Lead Trainer

Theresa Payton

Topeka, KS

To secure a program director position

Work Experience

Outreach Case Manager/IDDT specialist

Valeo Behavioral Health - Topeka, KS

February 2017 to Present

January 2013-present

I work with SPMI adults work on learning how to manage mental health symptoms, assist with coordination of services, work on learning how to

Maintain in the community and to work on crisis prevention. I also run three IDDT( integrated dual diagnosis treatment ) groups for clients and conduct staff training on how to use the model with clients in order to work on recovery.

o Shift Leader

Valeo Behavioral Health - Lawrence, KS

July 2012 to January 2013

Managed all employees in the restaurant for the shift that day

• Ensured food safety regulations were being followed by each employer

• Conducted Food Safety by temping all food within the restaurant

• Managed Food productivity, and labor productivity

• Coached employees daily on proper food service

• Ensured all guests in restaurant were completely satisfied with their service and food

• Completed daily and nightly reports on labor, sales, productivity.

• Completed tasks daily and took care of emergency situations

• Completed and checked food orders

o Outreach Case Manager

Valeo Behavioral Health

November 2011 to July 2012

Work with severely mentally ill adults who struggle with a wide range of mental and behavioral disorders develop goals to achieve for bettering their lives

* Work with 30 clients weekly, on assisting the with symptom management, in regards to helping them cope with struggles in everyday life

* Manage my schedule daily to where I make required productivity of 95% in client billing time each day

* Manage my day effectively in order to accomplish all tasks needed completed for each client daily

* Perform reviews with each client every 90days to discuss goals achieved, barriers keeping them from succeeding and strategize new ways to assist them with moving forward in goal achievement

* Educate clients on how to deal with stress of everyday life, and therapeutic tools needed to manage each task effectively

* Coach clients proper ways of engaging in independent living skills

* Engage in crisis management by completing mental health assessments

* Complete request forms to Kancare monthly, to extend services for each client o Head Server/Trainer/Bartender

Timberline's Steak House

2006 to 2012

Worked as a waitress/ bartender six nights a week. I was the lead closer and the lead trainer. I took care of many large parties, up to 30 people.

* Always trained new people on the first day in order to show them everything necessary for check in, seating charts, rules, side work, etc.

Topeka Country Club

* Worked banquets and at all other aspects when needed. I worked there 30 hours a week during the day. o Case Manager/Match Specialist

Big Brothers Big Sisters - Topeka, KS

2010 to 2011

Was in charge of four schools, where I supervised matches with volunteers at each school and managed their progress as needed

* Monitored and supervised over 30 Community-based matches and oversaw any conflicts that arose, managed their progress and did reviews monthly and yearly

*, Met requirements each month related to developing new matches and had deadlines to meet regarding making contacts with each person involved in the matches every week to every month. o Head Closing Server/Trainer

Chili's Restaurant

February 2010 to November 2010

Worked as a waitress 40 hours a week and was the lead closer and also bartended.

* Provided excellent guest service, received good comment cards on service and always made sure my guests felt at home and were enjoying their food, had full drinks, etc.

* Had the highest sales in margaritas during Margarita Madness contest o Family Support Worker

TFI, The Farm - Topeka, KS

2010 to 2010

2010

• Worked as a Family support worker for children in the system in Osage county.

• Supervised the children and the families and worked with them on adjusting to life situations, to ensure things were running smoothly and met State regulations.

• Attended court dates, important school related meetings, and that related to the children I worked with, and documented progress notes on the children, parents, and other related members when appropriate for billing purposes

o Outpatient Therapist

Valeo Behavioral Health Care

2008 to 2009

Provided psychotherapy to individuals and couples with severe mental illness, and co-facilitated psycho- educational groups, and

psychosocial groups as well.

* Documented progress notes on their accomplishments with attaining their goals, assisted them with addressing barriers keeping them from improving and educated them on techniques that were beneficial to them and their life situations; le

o Generalist internship

CASA of Shawnee County

2006 to 2008

Wyandotte County of Behavioral Mental Health- 2004-20006 Education

MSW

Washburn University

2006 to 2008

Benedictine College

2003 to 2006

Kansas State University

2002 to December 2003

Skills

• Medicaid

• Community Outreach

• Nutrition

• Community Outreach

• Driven

• Medicaid

• Nutrition

• Crisis Management

• Social Work

• Case Management

• Behavioral Health

• Group Therapy

• Crisis Intervention

• Cognitive Behavioral Therapy

• Motivational Interviewing

• Intake Experience

• Presentation Skills

Certifications and Licenses

Food Handler

Additional Information

QUALIFICATIONS:

o Strong management skills and experience with leading others in group like setting o Rated highly by every previous employer for strong communication skills with people, staff and clients

o Noted for excellent organization skills and time management o Rated highly for social skills with others, and for making people feel validated and important o Master's Degree in Social Work field with five years experience o Eleven years of experience in the restaurant industry, with two years of being lead closer/server and key employee

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