Residential Counselor Visiting Nurse

Monique Ballard Phlebotomy

Technician

203-***-**** • ****************@*****.*** • 30 Arch St, Ansonia, CT 06401 Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Compassionate HHA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort.

Summary

Skills • Community activities

• Quality program protocols

• Client documentation

• Client safety and first aid

• Behavior redirection

• Care plan management

• preventing readmission to hospital

• Multitasking

• Time management

• Heartsaver total, Child CPR AED, infant CPR

03/2004 - Current

HHA, Family Care Visiting Nurse, Stratford, CT

08/2014 - 05/2019

Residential Counselor, The Kennedy Center Inc, Trumbull, CT Experience

• Maintained clean and well-organized environment for client happiness and safety. Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.

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• Helped clients stay happy and healthy by providing mental and emotional support.

• Improved patient outlook and daily living through compassionate care.

• Tracked and reported clients' progress based on observations and conversations.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

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Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

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• Monitored client's well-being, safety and comfort under physician direction. Answered questions and assisted with health system coordination, patient rights and privacy of personal information.

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• Aided staff by completing required documentation processes for clinical outcomes.

• Built positive rapport with referral sources to promote business services. Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

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• Developed and deepened relationships with residents and fellow staff. Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.

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• Conducted weekly meetings with directors and assessed and advocated resident needs; 03/2013 - 06/2014

Cashier, Harbor Freight Tools USA, Orange, CT

recommended solutions and strategies to improve resident care and satisfaction.

• Interfaced with residents to address and resolve complaints or grievances. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Operated cash register, collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Helped customers find specific products, answered questions and offered product advice. Trained new team members in cash register operation, stock procedures and customer service.

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• Assisted with purchases, locating items and signing up for rewards programs.

• Scanned customer purchases and supported transactions to streamline sales process.

• Answered customer quests, provided store information and escorted to desired store areas. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

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• Resolved customer complaints and escalated worsening concerns for remediation. 07/2021

N.H.A, Phlebotomy

Harborview School Of Phlebotomy, West Haven, CT

High School Diploma

James Hillhouse High School, New Haven, CT

Education And

Training

Abuse & neglect prevention/Individual rights

Basic health & behavioral

Blood bone pathogens/OSHA/critical incidents

CPI basic

CPI physical

Cultural Diversity

DDS required health services

Emergency procedures

Fire safety/Haz com/OSHA

Therap basic

Water safety/Aquatic activity

Habilitation/HIPPA/Individual planning

kennedy center policy & procedures

Training Classes

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