Front Desk Customer Service

Alexa G. Oropeza

650-***-**** · San Bruno, CA ***66 · **************@*****.*** · www.linkedin.com/in/alexa-grace-oropeza Bachelor of Science in Psychology

I am a results driven individual with a track record of maximizing customer relationships with the ability to stay organized and problem solve under pressure. I have a strong comprehension and appreciation for people and psychology. I am reliable, energetic, and a resourceful professional with experience preforming administrative tasks, customer service, and home care. EDUCATION

San Francisco States University - San Francisco, CA Bachelor of Science - Psychology, May 2022

Skyline College - San Bruno, CA

Associates of Science- Psychology, May 2019

Mercy High School - Burlingame, CA

High School Diploma, May 2014

WORK EXPERIENCE

Sigma Auto Group – Concord, CA 07/2020 - PRESENT

Front Desk/Of\ice Assistant

I am responsible for managing the front desk and ofRice in an automotive sales industry while ensuring quality administrative service.

• Promptly respond to customer inquiries in person or via phone

• Quickly and efRiciently arrange meetings for customers sales representatives and executives

• First point of contact for all clients

• Maintained master system of record

47 Hills Brewery- South San Francisco, CA 01/2019 - 03/2020 Bartender

I tended to and formed relationships with regular clientele through a professional and friendly setting.

• Trained and managed new employees

• Managed inventory

• Helped organize and prepare events and parties

• Collaborated with the team to quickly resolve customer complaints

• Handled nightly Rinancial close activities

Private Company- Bay Area, CA 01/2014 - 03/2020

Nanny

I am highly attentive and positive role model while being mindful and supportive of each child’s developmental stages.

Alexa G. Oropeza 650-***-****

• Full-time nanny for six consecutive years

• Experience with ages 1-13 years

• Cared for multiple children at a time

• Overnight stays

• Meal preparation, light housekeeping, and laundry

• Safe transportation to and from school, appointments and activities

• Home schooled and tutored children in English, math and science PROFESSIONAL SKILLS

• Microsoft OfRice (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

• Comfortable working in both Microsoft Windows 10 and Mac OS X

• Excellent communication skills with a focus on customer relations

• Outstanding organizational, multitasking, and problem-solving abilities

• Able to connect the dots and communicate the information I Rind back AWARDS AND HONORS

Dean’s List - Skyline College 2018 and 2019

• 3.7 GPA

• Worked closely with professors and advisors to complete assigned tasks and activities LANGUAGE COMPETENCIES

• English: Native Language

• American Sign Language

Contact this candidate