TONYA RENEE' TAYLOR

*** *** ***. *****

MINNEAPOLIS, MN 55411

612-***-****

SUMMARY

Certified Unit Operations Coordinator seeking a position in a medical administrative role. Competent, company-oriented and self-motivated, I am looking for a position that is both challenging and rewarding while utilizing my customer service skills.

PROFESSIONAL EXPERIENCE

CHILDRENS HOSPITAL OF MINNEAPOLIS 2003- CURRENT

Unit Operations Coordinator

I have work in the Neonatal Intensive Care Unit for the past ten years. As a Unit Operations Coordinator my duties include administrative support for both physicians and unit nurses, coordinating patient admissions, screening visitors, managing phone calls, and paging surgeons and physicians for consults. Customer service skills are necessary to help patient families and physicians and nurses in a very emotional critical care setting. I am also responsible for inventory, stocking and ordering unit supplies. I have helped as a preceptor for newly hired Unit Operations Coordinators. I am very adept at multi tasking and staying cool under pressure.

QUALEX/KODAK PROCESSING LABS, Minneapolis, MN 1999-2003 Photo Technician (2001-2003)

I completed all phases of creating negatives from prints, shooting pictures, processing cut processed negatives, sorted negatives with consistent accuracy and quality. Shift Lead (2000-2001)

I participated in color theory training session that resulted in receiving a certification award. I distributed and assigned workflow resulting in high productivity. I coordinated poster department and trained new employees on processing posters to ensure quality and customer satisfaction.

ABM CLEANING 1999-1999

Assistant Housekeeping Supervisor

Assisted with overall housekeeping responsibilities including managing of staff, ensuring quality and service, and performing cleaning of offices.

Cleaned office cubicles, emptied trash, and vacuumed daily for 14 floors; provided consistently clean work spaces.

WALGREENS 1996-1999

Photo Technician/Cashier

I ensured that all photos were processed and printed within an hour. I ensured consistent quality customer service.

GLENFIELD NURSING 1994-1995

Medical Secretary

I provided patient and staff support by doing the following: greeting patients, scheduling appointments, maintaining patient records, coordinating phone calls, completing insurance forms and obtaining medical histories.

REFERENCES

Available upon request.