Laporsha Nicole Hutchinson

**** **** ****** ******

Phoenix AZ 85007

520-***-****

Email: adpw2n@r.postjobfree.com

OBJECTIVE:

Highly motivated individual with strong people skills, attention to detail, problem solving skills, and a solid

customer service background looking to obtain a position as a Customer Service Representative

SKILLS/QUALIFICATIONS:

Knowledge of MS Office

13 of Customer Service experience

Managing multiple line phone system

Quick learner and can work with minimal to no supervision

Strong attention to detail, with a commitment to high quality work

Schedule appointments

EXPERIENCE:

July 2019-Present Aspen Dental Management Chandler,Az

Customer service Scheduling Agent

Assist patients with appointments

Verified patient information for HIPPA purposes

Provided information about dentures

Gave options for appointment date and times

Verified insurance information

June 2018-April 2019 Mckesson Novartis Specialty Pharmacy

Tempe,AZ

Customer Service Representative

Assist patients with specialty medications

Assi patients with help locating they package for delivery

Verified HIPAA purposes for verification of account

Handled complaints of paints

Maintain call adherence and acceptable performance standards

April 2016- May 2018 Apex (Walgreens Alliance Rx Specialty Pharmacy )

Phoenix, AZ

Patient Care Coordinator

● Acts as customer service

● Set up with patient their medication shipment

● Checked to see if insurance was the same

● Verified HIPAA purposes for verification for whom i may speak with

● Handle complaints, provide appropriate solutions

● Maintain acceptable performance standards

August 2011- April 2013 Iqor

Phoenix, AZ

Collections Agent (Verizon Wireless)

● Set up payment arrangements

● Collect over balances on customers accounts

● Solve problems systematically, using sound business judgment

● Consistently meet/exceed established productivity and quality standards

● Keep records of customer interactions and transactions, recording details of inquiries, complaints,

comments as well as actions taken during the call.

December 2010- May 2011 Discover Card

Phoenix, AZ

1st position- ROCC Outbound Customer Service Rep

● Handled outbound calls to see what members liked about their card and what we at discover could do to

make the card better; while convincing them to use their card more often, and inform them about new

benefits they would receive.

● Provided honest and positive feedback of the best products and services that best fit the customers’ needs

and expectations.

● Consistently meet/exceed established productivity and quality standards

2nd position- Student Loans

● Taking Student Loans applications, pulling and reviewing credit

● Reviewed the customers ability to repay the loan

● Analyze the credit report and develop red flags and risk factors

● Read all disclosures verbatim to close the loans and complete the loan disbursements

June 2008 November 2010 McDonalds

Customer Service (Cashier and line Cook)

Prepped orders as they came in

Clean Lobby

Cash Handling

Greeted Customers with professional academics

EDUCATION:

August 2005 - May 2009 Trevor G Browne Highschool

Phoenix, AZ

● DECA - prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management.

Learned professional communication and business etiquette skills.

REFERENCES:

Professional References-

LaDonna Flucker :480-***-****

Personal References-

Tammy Robinson: 623-***-****

Contact this candidate