Surgical Coordinator Administrative Assistant
Resume:
Kristina Bacile-Wilson
Emerson, New Jersey *****
adpvx8@r.postjobfree.com
Dedicated and goal-driven healthcare professional, with excellent organizational skills
and experience maximizing team productivity. Strong communication skills and strategic planning abilities. A pragmatic leader skilled in driving great change by identifying critical issues and enhancing programs and services.
WORK HISTORY
Englewood Hospital and Medical Center, Englewood, NJ 08/2017-present
Office Manager 04/2020-present
Responsible for the oversee of all operational office functions, and the supervision of staff, patient scheduling, registration, financial counseling, A/R, A/P.
Promote excellent customer service, develop, implement, and maintain office procedures and policies, interview, hire and train a professional and productive medical office team and conduct performance reviews
maintain physician records and credentialing, surgery scheduling, precertification and benefit verifications.
Work closely with surgeons, dieticians, mental health specialists, nurses and other clinical staff to ensure clinical and administrative polices connect and constantly improve quality of care while understanding frustrations and creating resolutions. Develop and implement workflow procedures, job descriptions, and program enhancements.
Enhance clinical programs and services by establishing stronger relationships and referral processes between different departments, service lines and specialties.
Surgical Coordinator for the Chief of Surgery, General and Bariatric 08/2017-04/2020
Head trainer, responsible for training all new onboarding staff in : systems, practices, policies and procedures. Also an EPIC Super-User
Scheduled patient appointments, verified insurance, maintained physicians appointment calendar
Provided excellent customer service by proving clear information to patient prior and post surgery.
Responsible for over 700 patients progress on an on going basis to ensure authorization and scheduling of surgeries, including but not limited to: scheduling various patient procedures, obtain necessary medical evaluations and test results, maintain all mandatory post op appointments for patients
Coordinated all patient preoperative and postoperative care. Worked with all major insurance companies to obtain pre-certification for surgeries, appeals if necessary, consulted with patients to obtain payment arrangements if necessary
Hackensack UMC at Pascack Valley, Westwood, NJ 01/2015-08/2017
Patient Access Representative
Registered patients for same-day surgery and out-patient procedures; entered and verified patient demographics, insurance, and entered missing information.
Responsible for financial collections and patient financial counseling and work with AHIQA;
Ran overnight error reports to enter missing information, retrieved electronic prescriptions,
Answered 100+ phone calls her day while actively registering over 80 patients per day.
SiParadigm, LLC, Oradell, NJ 01/2011- 01/2015
Customer Services Representative/Medical Biller
Accessioned specimen for Pathologists to examination
Prepared, packaged and distributed all reports, slides and paraffin blocks;
Handled high volume communication with clients and resolved client requests and complaints;
Prepared and sent specimen requests for consultations and second opinions
Reconciled cases, triaged additional medical tests; data entered and processed of insurance benefits claim; electronic submission of claims utilizing the Gateway system and processed hardcopy HCFA forms;
Prepared patient statements for both self-pay and co-insurance; processed payments, worked with CPT / ICD9/10 data entry requirements.
A+ Tutoring Services (SES Tutoring State of NJ), New Milford, NJ 05/2006-01/2011
Administrative Assistant & Private Tutor
Processed criminal history checks for teachers;
Prepared e-mail news letters to stay and families
Handled all parent- teacher correspondence
Tutored children in reading and math grades 2-8
Everest Leadership Group, Totowa, New Jersey 01/2000-05/2006
Administrative Assistant
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Assisted with event planning, including associated travel and logistical arrangements.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
TECHNOLOGY:
Epic, (Epic Super User)
Athena,
MS Office Suite
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