Educational Assistant Customer Service
Resume:
DAWN R. LEMMOND
Parker, CO 80134
adpvvy@r.postjobfree.com
COMPUTER SKILLS:
Microsoft Office 2007: Word, Excel, Explorer, PowerPoint, Outlook, Access
AS400 Database Software, Consolidated Agency System Database Software
Microsoft Office Software Installation / General Office Equipment Experience
PROFESSIONAL EXPERIENCE:
Gold Rush Elementary School 2012-present
Educational Assistant Sub
Volunteer Kindergarten Teacher Assistant
Volunteer to assist Ms. Marchese in PM Kindergarten Class weekly.
Prepared student tables prior to read class.
Read books to kindergarten student study groups.
Taught flash card word/picture sessions.
Encouraged kindergarten students to study attentively without distracting others.
Supervised kindergarten students during recess.
Life Time Fitness 2010-2012
Child Care Professional
Oversee 100+ children in seven activity areas daily.
Maintain a safe environment per Life Time policies and procedures.
Mediate children's conflicts with kind, thoughtful professionalism.
Schedule entertainment and activities for children of all ages.
Self starter organizing unique fun and exciting games for children.
Takes initiative to start art and craft lessons.
Very cooperative, balancing needs of coworkers and supervisors.
Certified in administration of First Aid and AED/CPR.
Container Store 2005-2006
Sales Associate
Established excellent customer rapport for sales and information.
Took personal pride in store merchandise.
Provided strong time management and organizational skills.
Creatively expressed the multiple uses for many, quality products.
JCPenney 2004-2006
Sales Specialist/Certified Bra Fitter
Provided the best customer service as a sales professional.
Very successful, friendly and proud of sales records.
Received many "Outstanding Customer Service" awards.
Certified Intimate Apparel fitter requiring special customer service skills.
American Income Life Insurance Company 2003-2004
Customer Service Specialist/Receptionist
Solely responsible to receive, print, screen, and organize 200 resumes daily.
Select best candidate resumes, and schedule interviews for four managers.
Prioritize urgent policy tasks and immediately resolve vital issues.
Provide superior customer service while answering all policy service questions, involving changes in coverage, beneficiary changes, claims, and cancellations.
Perform clerical duties including organization and computer data entry of new/active policy information, claim forms, and policy amendments.
Provide policy and procedure information support for more than forty agents.
Front desk receptionist answering and redirecting calls from multiple phone lines.
Verify life, accidental death, and cancer insurance applications.
Aon Affinity Insurance Corporation, Hatboro, PA 1999-2002
New England Underwriter/LABAR Support Associate
Provided multitasking support for eight underwriters and management.
Evaluated applications and developed quotations using underwriting guidelines.
Improved the LABAR department’s procedures, operations and responsibilities.
Created/controlled Additional & Missing Information and pending files.
Operated customer service network with internal/external sales and claims offices.
Designed a detailed job functions manual for future LABAR position.
EDUCATION:
First Aid, AED and CPR Certified 2011
American Association of Message Therapy, Tulsa, OK 1985
Certificate in Therapeutic
Vocational-Technical School, Tulsa, OK 1985
Secretarial Specialist Certificate
Will Rogers High School, Tulsa OK 1985
High School Diploma
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