Enel Jules

*** **** ** ** ******, Brooklyn, NY **236 Mobile: 347-254- 2779

adpvur@r.postjobfree.com

Highly motivated and successful computer / information systems Professional; a welcome addition to any technology team.

Technical proficiencies mcsa a+ project+ network+ mcse mcts mcitp mcsd mcsm hvac mcpd virus ios xenapp fusion good juno pulse riverbed steelhead dns

PC Installation/Upgrading (Hardware/Software)

CISM Ticket system

Wyse Thin Client

Networking (Set-up Wire/Wireless), LAN/WLAN, TCP/IP,DHCP, DNS,VPN, IPSEC, SSL

Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10

Microsoft Office Suite 2003/2007/2010,2013,2016

Lotus Notes 7/8, Outlook, SAP Install, Back UP, Norton /McAfee Support

iPad, iPhone/Android, BlackBerry

Firewall, ACL, IDS, IPS

Cisco Switch, router, OSPF, EIRG, L1 through L7

Experience

SEARS Sales and Technical Consultant Coordinator, Brooklyn New York July 2013- Present

Provide timely resolutions to all applications, network, email, printer, and Windows issues

Perform computer hardware fixes, part swap, and warranty processing for desktops, laptops and desktop computers.

Perform infrastructure maintenance, router upgrades and Site-specific business continuity plan testing

Work with vendors concerning prices and availability of products

Perform training presentations covering firm standard technology for new hires

Follow-up on queued or delegated support ‘tickets’ to verify satisfactory resolutions, while complying with ITIL

Manage data backup service, device warranty/ RMA processing

JP MORGAN CHASE Corporate Security New Jersey October 2002- June 2003

Information Technology Support Associate

Responsible for helpdesk support via telephone communications with end-user

Hardware repair of desktop and laptop computers

Desk side support for software, hardware, and network connectivity

Help customers with their banking, established and maintained confident of client, follow (SOP) Standard Operating Procedure.

Update Office resources and computer equipment

BOND REAL ESTATE

Information Technologist / Intern 12/15-4/16

Installed hardware/software, Windows updates - System/environment Clean-up

Troubleshoot Internet connections

Assisted users with computer malfunctions

UNI-DATA- COMMUNICATIONS July 2001- September 2002

Field Technician Information Support Specialist New York, NY

Responsible for helpdesk support via telephone communications with end-users

Hardware repair of desktop and laptop computers

Setup new computers and transfer client data from old computers for lease replacements

Performed diagnostics and troubleshooting of system issues

Documented help desk tickets and maintained equipment inventory list

Performed training classes for new hires

Administered and managed mobile computer objects and group policy via Active Directory

Education & Certifications

New York City College of Technology Bachelor of Science Degree in Network and Computer Security, June 2019

Kingsborough Community College. Associate Degree in Computer Science, 2001 Information Technology

A+, Network+, MCP, MCSA, MCSE

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