LAUREN MCCARTNEY MANZO DNP, AGNP-BC

Joelton, TN *7080 731-***-**** adpvt5@r.postjobfree.com

NURSE PRACTITIONER PATIENT ADVOCATE MEDICAL LIAISON

Doctoral-prepared nurse leader and adult geriatric primary care nurse practitioner who collaborates closely with health care providers, business leaders, and other key stakeholders to maximize patient care outcomes. A passion for education and health care literacy, lifestyle and plant-based medicine, and improving quality of life for patients. Manages chronically ill patients by identifying patients with highest utilization; develops individual plans of care to optimize outcomes, and monitors progress of patient care outcomes and contribute to the reduction of millions of dollars of health care costs.

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AREAS OF EXPERIENCE

Doctorate of Nursing Practice, UT Chattanooga

Master of Science in Nursing- Adult Geriatric Primary Care, Vanderbilt University

Adult Primary Care Geriatric Nurse Practitioner Board Certification

American Association for Respiratory Care -- Tobacco Dependency Certificate

Qualified Bilingual Provider (Vanderbilt Interpreter Services) in Spanish.

CLINICAL PRACTICE IMPROVEMENTS AND ACCOMPLISHMENTS

Created a protocol to reduce COPD-related admissions

Increased Pulmonary Rehabilitation referral rates which led to reduced utilization

Reduced overall Hemoglobin A1c levels in many complex patient members by collaborating with embedded pharmacist and primary care provider to optimize diabetes therapy

PROFESSIONAL EXPERIENCE

Nurse Practitioner

Cigna Medicare Complex Care, Nashville, TN August 2017- present

Collaborate with primary care providers to strategize and optimize patient care outcomes and reduce utilization.

Recruit patients and providers into the Complex Care Program and continue to be a leader in the number of annual enrollments from 2017-2021. Higher annual enrollments lead to reduced utilization and larger volume of patients receiving individualized care.

Identify and educate patients with high utilization and/or chronic illnesses to reduce ER admissions.

Served as a key member of the Cigna Complex Care team that reduced utilization costs by over $2 million in 2018 and 2019.

Review in detail weekly and monthly outcomes reports and communicate closely with embedded care coordinators and clinical staff to increase closure of HEDIS gaps which reduces risk for increased utilization and improves quality of patient care delivery

Engage in regular face-to-face visits and telephonic contact with over 150 Cigna Medicare members to coordinate personalized plan of care and close health care gaps achieving over 4 out of 5 stars for gap closures annually

Coordination of care with case management, social workers, and embedded pharmacists to provide community resources such as transportation, assistance with medication costs, and in-home nursing care.

Assistance with referrals for medically necessary procedures.

Developed and implemented an initiative to standardize a pulmonary rehabilitation referral process for COPD patients which increased referral rates by 10% and reduced hospital readmission for COPD related event by 50%

Prevent hospital readmissions via prompt hospital discharge follow up appointments, medication reconciliation, and root cause analysis of hospitalization.

LAUREN MCCARTNEY MANZO DNP, AGNP-BC adpvt5@r.postjobfree.com Page Two

Nurse Practitioner

Nephrology Associates, Nashville, TN May 2016 - July 2017

Developed and implemented plan of care for chronic kidney disease patients in the outpatient clinical setting, dialysis unit, and in the acute care setting.

Established parameters for dialysis treatment plan and assessed/treated status changes in the dialysis unit.

Followed course of patient care from acute settings through recovery and maintenance phases.

Performed hospital discharge follow up appointments and established a tailored plan of care to reduce overall readmission rate by 25% over the last 4 years

Managed blood pressure telephonically and via regular clinic follow up.

Nephrology Associates - continued

Reviewed lab results and collaborated with the team nephrologist and renal dietician to implement plan of care for dialysis and non-dialysis patients.

Collaborated with hospitalist to improve care outcomes of hospitalized nephrology patients.

Registered Nurse

Vanderbilt University Medical Specialties Nephrology Clinic, December 2010 - May 2016

Triaged calls and coordinated medical care for over 500 elderly patients with the diagnosis of chronic kidney disease (CKD).

Addressed urgent blood pressure concerns, provided CKD education, assisted with treatment of urinary tract infections, helped to adjust renal medications, coordinated appointments with nephrology and other specialists.

Managed blood pressure, monitored kidney function, and provided patient and family education under the supervision of 2 nephrologists.

Coordinated lab collection and relayed findings to nephrology providers and patients in order to devise prompt patient plan of care.

Assisted with referrals and coordinated/expedited appointments to specialists.

Coordinated diagnostic tests.

Registered Nurse

Vanderbilt University, Nashville, TN February 2009 - December 2010

Medical Center Emergency Department

Provided acute care in Vanderbilt's Level I Trauma Center for adult patient population.

Worked in a collaborative team environment to stabilize patients with acute illnesses and injuries.

Registered Nurse

St. Francis Hospital, Memphis, TN December 2006 - February 2009

Medical Respiratory Intensive Care

Worked in a collaborative team environment to stabilize patients with acute illness and injuries and monitored/maintained patient status in a collaborative environment to prevent worsening of condition and to ensure optimal patient recovery.

Educated and supported patients and families during their inpatient stay and at discharge.

Provided acute care in Level II Trauma Center for adult patient population in 500-bed urban hospital.

CERTIFICATIONS

Basic Life Support (BLS)

Adult Primary Care Geriatric Nurse Practitioner Board Certification

Wilderness Basic Life Support

Health and Wellness Coach Certificate - Wellcoaches School of Coaching

T. Colin Campbell Certificate of Plant Based Nutrition 2018

American Association for Respiratory Care -- Tobacco Dependency Certificate, 2019

State Health Insurance Assistance Program (SHIP) Medicare Counselor -- Certificate 2019

LAUREN MCCARTNEY MANZO DNP, AGNP-BC adpvt5@r.postjobfree.com Page Three

ACHIEVEMENTS

Scholarly poster presentation at the University of Texas at Austin CHPR 17th Annual Conference, “Self-Management of Chronic Conditions: Building Science,” February 2019

Published “Pulmonary Rehabilitation Improves COPD Outcome" in General Medicine Open Access Journal, April 2019

Member of Hands on Nashville Community Service Organization, 2015 to present

Clinician Training on Tobacco Dependency for Respiratory Therapists, 2019

Mary Pettus Thomas Essay Award for Nursing Achievement, 2005

EDUCATION

University of Tennessee at Chattanooga, Doctor of Nursing Practice (DNP)

·Vanderbilt University School of Nursing, Master of Science, Nursing (M.S.N.) Adult Primary Care/Geriatric

University of Memphis Loewenberg School of Nursing, Bachelor of Science, Nursing (B.S.N.)

University of Memphis, Bachelor of Arts (B.A.), Foreign Languages, magna cum laude

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