YOLANDA T. HERNANDEZ
**** ******** *** *** *****, CA 92113
************@*****.***.**
Skills Summary
Bilingual in English and Spanish (read, write, speak)
Communicate effectively both orally and in written form
Typing (50+ words per minute)
10-Key 13,000+ kph
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Ability to maintain job performance under stress
Education
Bachelor in Secretarial Bookkeeping
Kelsey Jenney College (1976-1980)
Experience
Ilink Business Management
Dispatcher Scheduler May 2018- Sept- 2019
Daily reports and clerical duties, review route performances and respond to customer inquiries needs, sell bus passes, act as a liaison between the carrier and emergency services, and cash balancing. Contract with agency finished and I was a direct hire for El Corre Caminos on 02/07-2020; due to COVID- 19 no longer employed.
The Lawton Group
Data Entry Processor/Cashier August 2014- 2016
-Answer customers’ questions about merchandise and advice customers as needed. Operate cash register including cash transactions, checks, charges, coupons, etc. Provide customers with efficient and friendly checkout services. San Diego City College temporary position.
-Handle confidential information with sensitivity and discretion in accordance with Data Privacy laws and company data security requirements. Input data into Viejas Casino operating system. Temporary job at Viejas Casino.
Kobey’s Swap Meet
Sales May 2007- May 2014
-Loading and unloading merchandise, sorting, cash handling, inventory,
American Specialty Health
Claims Examiner November 2001- February 2013
-Processing incoming claims using the Integrated Health Care System (IHIS) for entering data from the claim, the Optical Character Recognition (OCR) program which automates data extraction from paper claims, & lastly, the ASHCore which is used to verify and/or confirm member information and look up eligibility logs.
-Accurate review, input and adjudication of claims in accordance with regulations and ensuring timely handling of these processes while making quality a priority.
References
Personal & professional references upon request