Jonathan Yao Phoa

•Doña Margarita, 095*-***-****

** * ***** ******* *******

Gen T. De Leon, Valenzueala

Manila

Objective

•To apply for a permanent and long term position that fits my qualifications. To improve and sharpen my knowledge and capabilities for future promotions.

Education

San Francisco State University San Francisco, CA

BA in Mass Communication 1989-1992

De Anza Junior College San Jose, CA

AA in Radio Broadcasting 1986-1988

Santa Clara High School Santa Clara, CA

Diploma 1982-1986

Experience

Concentrix Windstream Eastwood May 2017-December 2018

Tier I Tech Support

•Level 1 tech support for VOIP phones

•Customer service Level 1

Cognizant Computershare Mckinley Jan 2017-April 2017

Senior Process Executive

•Stocks Analysis

•Sales

•Customer Service

SPI Global Uber/Netregistry Ortigas Jan 2015-Jan 2017

Tech/CSR

•Tech support- emails, website, whm, ssh

•Acounts, billing, reseller split, domain transfers etc

•Escalation

West Contact Caesars Export Bank, Makati Feb 2014-Aug 2014

CSR

•Reservations/customer service

•Inbound sales

•Escalation lvl 1

Teletech Tesltra (SB) Sta. Rosa, Laguna April 2013-Feb 2014

CSR

•Customer service for bus. Account

•Tech support

•Inbound sales

24/7 T-mobile UK De La Rosa, Makati Nov 2009-March 203

CSR/Tech/Escalation

•Customer service lvl 1-2

•Tech support lvl 1

•Inbound sales/retention

•Escalation

Sitel XM Satelite Radio Ortigas Center 2007-2009

CSR lvl 2

•Escalation

•SME

*Further job references available upon request*

Activities

•De Anza College Theatrical Group member

•Jr Varsity basketball, swimming, track &field

•Asian Association Club asst. chairman

•English Association Club member

•Asian Athlete of America activity coordinator

Seminars

•Personality Development Holiday Inn Los Angeles, CA

•Business Correspondence

Training Woodfin Suite Sunnyvale, CA

•Leadership Training Holiday Inn Los Angeles, CA

Personal Data

•Date of birth : December 08,1967

•Place of birth : Manila, Philippines

•Age : 51

•Civil Status : Married

•Citizenship : Filipino

•Religion : Christian

•Language : Filipino, English, Chinese (Fokien and a little Mandarin)

I HEREBY CERTIFY that the above information are true and correct through the best of my knowledge and belief.

Jonathan Y. Phoa

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