Sonia K. Williams
**** ***** **** *** ******, District Heights MD 20747 • 202-***-**** •adpvdl@r.postjobfree.com
Shift Supervisor Safety Liaison Store Operations
Internal Operations of Procedures
Focused and motivated to fill a leadership role and management position to lead a team of partners to execute excellent customer service. Proven ability in managing operations through adherence to established guidelines and best industry practices. Accomplished in improving operations and processes by identifying areas for improvement. Effective team leader and supervisor.
Core Competencies:
•Operations and Logistics
•Team Building and Leadership
•Safety Policies and Procedures
•Staff Training and Instruction
•Training Methods and Courses
•Process and System Improvement
PROFESSIONAL EXPERIENCE
City Security Consultants Washington, DC Armed Security Guard October 2021 Present
Successfully managed operations by ensuring compliance with security policies and protocol.
Perform security roves when and if camera systems are down.
Initiated the emergency procedure, in case of accidents or incidents.
Maintained security for peaceful protest at a college campus.
Starbucks Coffee Company Washington, DC Shift Supervisor June 2013 Present
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Follows all cash management and cash register policies and ensures proper cash management. The shift team follows practices.
Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Supervised over ten employees during store opening and more than six workers during the closing of the store
Supervised cash transaction with bank deposits
Created events within the store for customer appreciation
National Geographic Museum Washington, DC Kiosk Manager October 2008 June 2010
Maintained all cash for the business while reporting to only the retail department head.
In charge of the inventory, ordering, and rotating within budget for the kiosk.
Responsible for all opening and closing duties.
Respond to each guest when at the store with courteous, prompt, and friendly service and after the transaction.
World Bank Washington, DC Retail Sales December 2006 May 2010
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Greet customers and ascertain what each customer wants or needs. Bag or package purchases, and wrap gifts.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Cosi Washington, DC Service Expeditor November 2004 December 2006
Ensure all Cosi food and beverages are prepared according to recipe guide and quality standards
Ensure prompt and accurate delivery to guests
Set up, stock, and maintain service expo workstation and dining room according to specifications
Perform other job-related duties as assigned.
EDUCATION & CREDENTIALS
High School Diploma Achieved
Frank W. Ballou Senior High School June 1989
Certifications & Training
Maryland Department of State Handgun License
Leadership Training
Covid Training and Cleaning Procedures
Customer Service Certification
Volunteer at Animal Shelter in Upper Marlboro
SPO License(SPO 40000249)
Oleoresin Capsicum Certified
Handcuffing Certified
Baton Certified