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Customer Service Security Guard

District Heights, MD
January 09, 2022

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Sonia K. Williams

**** ***** **** *** ******, District Heights MD 20747 • 202-***-**** •

Shift Supervisor Safety Liaison Store Operations

Internal Operations of Procedures

Focused and motivated to fill a leadership role and management position to lead a team of partners to execute excellent customer service. Proven ability in managing operations through adherence to established guidelines and best industry practices. Accomplished in improving operations and processes by identifying areas for improvement. Effective team leader and supervisor.

Core Competencies:

•Operations and Logistics

•Team Building and Leadership

•Safety Policies and Procedures

•Staff Training and Instruction

•Training Methods and Courses

•Process and System Improvement


City Security Consultants Washington, DC Armed Security Guard October 2021 Present

Successfully managed operations by ensuring compliance with security policies and protocol.

Perform security roves when and if camera systems are down.

Initiated the emergency procedure, in case of accidents or incidents.

Maintained security for peaceful protest at a college campus.

Starbucks Coffee Company Washington, DC Shift Supervisor June 2013 Present

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Follows all cash management and cash register policies and ensures proper cash management. The shift team follows practices.

Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

Supervised over ten employees during store opening and more than six workers during the closing of the store

Supervised cash transaction with bank deposits

Created events within the store for customer appreciation

National Geographic Museum Washington, DC Kiosk Manager October 2008 June 2010

Maintained all cash for the business while reporting to only the retail department head.

In charge of the inventory, ordering, and rotating within budget for the kiosk.

Responsible for all opening and closing duties.

Respond to each guest when at the store with courteous, prompt, and friendly service and after the transaction.

World Bank Washington, DC Retail Sales December 2006 May 2010

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Greet customers and ascertain what each customer wants or needs. Bag or package purchases, and wrap gifts.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Cosi Washington, DC Service Expeditor November 2004 December 2006

Ensure all Cosi food and beverages are prepared according to recipe guide and quality standards

Ensure prompt and accurate delivery to guests

Set up, stock, and maintain service expo workstation and dining room according to specifications

Perform other job-related duties as assigned.


High School Diploma Achieved

Frank W. Ballou Senior High School June 1989

Certifications & Training

Maryland Department of State Handgun License

Leadership Training

Covid Training and Cleaning Procedures

Customer Service Certification

Volunteer at Animal Shelter in Upper Marlboro

SPO License(SPO 40000249)

Oleoresin Capsicum Certified

Handcuffing Certified

Baton Certified

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