V.Srinivasan

No.**, *th cross Street

Kalaimagal veedhi, Subbaiya Nagar

Pondicherry – 605 001

India.

Phone – +91-861*******

Email – adpv9u@r.postjobfree.com

V.Srinivasan ( Srini )

I am having 23 years experience in Hospitality Serivice field and of working experiences in various posts such as Accounts Clerk, Night Auditor, Front Office Incharge, Asst.Accountant, Sr. Controller, Night Manager, Warehouse Manager, Resort Manager, Duty Manager, Stores Officer, Front Office Manager, Operation Manager,Resident Manager….

My special quality to adopt myself in a very short span of time in any environments and Stamp my class & quality of work will be the key to arouse your confidence on me and to Force you to offer better further carrier improvements in your organization.

Date Of Birth

07th June 1967

Education

M.Sc. Hotel Management

In Annamalai University

Diploma in International Airlines &

Travel Management

Specialization in Computer

FIDELIO ( GERMANY )

Comprehensive Hotel Operation Software

Front Office, Night Audit & Back Office

VISUAL OUI ( FRANCE )

Expert in Hotel Operation Software

Front Office, Night Audit, Accounts

CHAMPGNE ( 4th Dimension )

Expert in Hotel Operation Software

Front Office, Night Audit, Accounts

HMS ( Hotel Management system )

Expert in Hotel Operation Software

Front Office, Night Audit

Materials Management System ( INDIA ) – Shawman Software

Expert in Stores Management System

Languages

Tamil, English, – to Read,Write & Speak

Malayalam, Hindi – to Speak only

Marital Status

Married ( 01 Male Child – 19 Years old )

PROFFESSIONAL OVERSEAS EXPERIENCE

From November 1990 To June 1992

Kanifinolhu Tourist Resort, Republic Of Maldives.

ACCOUNTS CLERK, NIGHT AUDITOR

Incharge for all Food & Beverage Items

Preparation of Costing Reports

Preparation of Inventory control Reports

Night Auditing Incharge for Front Office in the night

From September 1992 To January 1997

Olhuveli Tourist Resort, Republic Of Maldives

ASSISTANT ACCOUNTANT

Preparation of Payroll and Monthly Staff Turn Over Report

Maintaining Cash books

Banking of various Foreign Currencies and monitoring Exchange rates.

FRONT OFFICE INCHARGE

Responsible for the management of all aspects of Front Desk functions

Maintaining a high level standard of service in Front Office

Assisting & Managing all Front office personnel with the daily supervision

Handling & resolving all the guest complaints in professional manner.

SENIOR CONTROLLER / STORE KEEPER

Incharge of involving all debtors control

Monitoring purchases and supplier credit control

Internal audit for all Food & Beverage outlets

Controlling all the stocks in the stores

Issue the materials from the stores initiated through a requisition duly signed

By the Department heads.

Monthly stock performance report is generated for each month

All the materials indents are posted on daily basis in the stock ledger

A report on Slow moving / Non moving items on monthly basis

Maintaining Short Expiry items report on monthly basis

A Physical verification of stock is conducted against the stock ledger Weekly

The monthly Food & Beverage Cost Report is generated at the end of each

Month for the purpose of knowing the Cost of the Food & Beverage consumed

During the month.

Implemetation of First In and First Out procedures and ensuring compliances

With laid down standards and specification.

From June 1997 To July 1998

Palm Beach Hotel, Dubai, United Arab Emirates.

NIGHT AUDITOR

Preparing all Revenue Reports for the day in the night

Doing all corrections and adjustments in the system

Balancing all revenues,maintain files and reset the system for next day operations

Run audit reports/journals in the system

Helping and resolving any guest complaints in professional manner.

From November 1998 To November 1999

Haffa House Hotel, Muscat, Sultanate Of Oman

NIGHT AUDITOR, CREDIT INCHARGE

Closing all the Front Office transactions end of the day

Incharge for all Front office operation in the night

Analyzing all the credit application for credit approval

Bills follow up for the payments to all travel agents

Attending all bank related works

Preparing Aging summary report

Posting all related entries in to accounts package system

From September 2002 To March 2004

Hotel Mass, Pondicherry, India.

NIGHT MANAGER / OPERATION MANAGER

Responsible for the safety and security of all guests and staff at night.

Checking all the guest areas and keeping clean at all times.

Checking all night staff are undertaking their duties as required

Checking the Security Department,performs regular patrols and inside the building throughout the night

Handling promptly for all guest complaints and requirements in an efficient way.

Maintaining a personal and respectful rapport with regular guests

Monitoring Front Desk activities with regards to Rebates, Discounted in rates

in compliance with hotel policy

Liasing with security in the investigation of thefts, irregularities and if

necessary to take steps to remove undesirables from the premises

Helping to Front Desk guests being book-outs in overbooked situations.

Liasing with the Reception Manager regarding problems with Guest accounts

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From April 2004 To April 2005

Gulf Catering Company, - IRAQ

WAREHOUSE MANAGER - ( US ARMY – QWEST H3 – IRAQ )

( CATERING SERVICE FOODS )

Maintaining records for all Issues and Receipts

Maintaining properly store all records and keep the Storekeepers aware

Of his record storage procedures for this months records

Making a Monthly Folder to store all documents associated with this

Months inventories

Submitting monthly reports of all Receipts and Issues items.

Providing availability of all the items indication list like Packing,

Quantity,Production,Expiration,Delivery Date

Ensuring all the items properly arranged in correct location in perfect way

Checking all the Ground reefers temperatures on daily basis.

Preparing Consumption reports of all Food Items,Beverages on weekly basis

Complete responsible for maintaining safety in warehouse locations

Monitoring Trucks downloading when the time of arrival.

Preparing reports for all Expiry and Spoiled items on weekly basis

Preparing Monthly Inventory reports for all items

Preparing and submitting Monthly Invoice Reconcillation report to Management

Preparing monthly Budget Food & Beverage Forecast report

Monitoring all Food & Beverage items stock level in the Warehouse

Maintaining standard Safety & Hygine procedures in the Warehouse

From July 2005 to November 2007

Banyan Beach Resort, ( Unit of Hotel Mass ), Pondicherry, India.

RESORT MANAGER

Monitoring all staff Attendance, Duty timings

Monitoring Duty Chart of All the Departments

Authorizing all the staffs Leave & Off days

Monitoring all the staffs Grooming.

Checking all the Restaurants running timings and table arrangements for service

Meet the Guests regularly in Restaurants & Reception.

Maintaining good relationship with Guest

Maintaining Guest Feed Backs and Data base.

Monitoring and Solving all the Guest complaints.

Checking physically all the kitchen Stocks and beverage stocks everyday

Monitoring all the Food & Beverage, House Keeping, Maintenance stocks periodically

Maintaining and updating all the Department Stocks in system on every day basis.

Reporting to the Management about new ideas for the promotion of the resort.

From January 2008 to March 2010

Sheba Hotel, Republic Of Yemen.

STORES OFFICER

Maintaining records for all Issues and Receipts

Maintaining properly store all records storage procedures for this months records

Making a Monthly Folder to store all documents associated with this

Months inventories

Submitting monthly reports of all Receipts and Issues items.

Providing availability of all the items indication list like Packing,

Quantity,Production,Expiration,Delivery Date

Ensuring all the items properly arranged in correct location in perfect way

Preparing Consumption reports of all Food Items,Beverages on weekly basis

Complete responsible for maintaining safety in Stores

Preparing reports for all Expiry and Spoiled items on monthly basis

Preparing Monthly Inventory reports for all items

Preparing monthly Budget Food & Beverage Forecast report

From August 2010 to August 2013

SRM Hotel Pv Ltd, Chennai.

OPERATION MANAGER

Complete Responsible for day to day Hotel operations.

Complete responsible for Overall planning,design,monitoring.

Managing and promoting employee performance and attending to staff training

issues in close coordination with the human resources personnel.

Maintaining discipline of all the Department staff activities

Motivating and supervising other members of the operations team.

Taking direct personal responsibility of the entire team, its performance,output

and the welfare of its members.

Ability to keep calm under pressure and solve problems quickly in professional manner.

Achieving optimum operating results while providing guests with the highest level of service and satisfaction.

Having good written and spoken communication skills in English

Interface with every guest ensuring end to end professional service.

Coordinating with the variety of services and Manage the Customer Relationship.

Inputing vigorous in determining key success criteria towards achieving goals.

From November 2013 to April 2015 - Location – Pondicherry

From August 2016 to August 2019 – Location - Chennai

Serene Senior Care Pvt Ltd

RESIDENT MANAGER

Establishing and promoting a community environment,

Assisting residents

Assisting with administrative responsibilities,

Promoting a positive atmosphere at the Apartment Community

Center and interpreting and enforcing the Apartment Lease Agreement and

Policies.

An leadership role and an excellent chance to develop management and administrative skills. Experience and training inmediation, cross-cultural communication, and public relations.

Personally introduce new residents to their neighbors.

Actively promote and participate in housing organization activities and programs.

Report suspected abusive situations to proper authorities and a supervisor immediately.

Notify an administrator of any emergency situations. Complete fire alarm reports and provide incident reports to residents as needed.

Make suggestions for facility and policy enhancements as needed or requested.

Mediate resident conflicts in a manner that is timely and provide proper follow-up and referral when appropriate.

Make daily rounds of each assigned property/building looking for safety concerns, maintenance items, lighting, cleaning needs, and lease violations. Initiate positive resident contact.

Report and document all necessary maintenance requests using appropriate procedures.

Be a role model with regard to policies, conduct, supervision of family and guest activities, tolerance of personal differences.

Enthusiastically promote programs and activities of the apartment community, and serve as a role model in attendance and interaction at the events. Get a percentage of residents involved.

Consistently display a positive attitude and cheerful spirit in all duties and interactions with residents.

From November 2019 to June 2020

Hotel Ananda Inn – Pondicherry

OPERATION MANAGER / PURCHASE MANAGER

Manage the activities at the Front Office during the overnight shift

Ensures communications and follow-up with day shift on any complain, guest requests or special requirements

Tour the hotel and monitor the activities of all other departments

Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met

Personally handle all guest relocations according to established guidelines

Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Review late arrivals, next day early arrivals and departures to plan for the next day's activities.

Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction

Respond swiftly and effectively in any hotel emergency or safety situation

Assure that guest is assigned type of room requested and the correct rate is charged

Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction

Keep management fully informed of all activities of the Front Desk operations overnight

Inform senior management and complete glitch reports and daily follow up

Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken

Work with the Accounting Department to ensure policy and procedures are followed

Communicate to all support departments any necessary information or requests

Works harmoniously and professionally with co-workers and supervisors

Contact this candidate