Laboratory Manager Mobile Phlebotomist
Resume:
Dustin E. Goins
Madison, WI **718
*******@*******.***
Summary of Qualifications
• Competent in all areas of specimen processing to include blood, urine, stool, and other fluids
• Highly experienced in training and maintaining newly hired employees
• Excellent leadership skills in the areas of phlebotomy and laboratory processing
• Great customer service records with many patient compliments and accolades
• Operates independently in fast paced environments and in stressful situations
• Outstanding teamwork, motivation and communication skills
• Highly organized and efficient at all laboratory processing tasks
• Expert skills in blood collection using venipuncture and capillary techniques in ages ranging from newborn to 100+ years old
Professional Certifications
• Certified Phlebotomy Technician, National Phlebotomy Continuing Education (NPCE)
o #13-3146
Professional Experience
Exact Sciences- Lead Exception Handler (November 2020-current)
This role, known internally as Lead, Exception Handling, performs the functions of Exception Handler under the guided direction of the Specimen Processing Supervisor, Specimen Processing Manager or designee. The Exception Handling team provides support to both the Specimen Processing Laboratory and the Technical Laboratory. The Exception Handler Lead will follow all laboratory policies and procedures and maintain accurate data reporting practices to ensure consistent and diligent execution of specimen processing. In this leadership position the Exception Hander Lead supports the Specimen Processing Supervisor or designee and shares the responsibility of ensuring the Specimen Processing department operates effectively. The Exception Handler Lead also acts as a subject matter expert in the exception handling processes and provides additional support and guidance to that team.
SSM Health, Outpatient Services- Clinical Laboratory Technician II (September 2019-November 2020)
• Performs the loading and unloading of lab specimens from automated and non-automated laboratory instrumentation, as well as perform various waived testing
• Assists in investigations into problem requisitions and non-compliant specimens
• Utilizes Epic’s various functions to access or lab orders, edit specimen information, add or change collection times, and to cancel tests.
• Collects, processes, and batches specimens using Universal Precautions while maintaining HIPAA guidelines for patient confidentiality and sample integrity guidelines
• Orients and trains new hires as needed while communicating any issues to laboratory manager
• Identifies workflow issues and collaborates with team to find solutions to deliver to the laboratory manager for approval or discussion
University of Kentucky, Outpatient Services-Medical Laboratory Technician (May 2018-August 2019)
• Collects, processes, and batches specimens using Universal Precautions while maintaining HIPAA guidelines for patient confidentiality and sample integrity guidelines
• Helps maintain workflow across various outpatient clinics, often multiple sites in one day
• Trains, orientates, and re-trains new or current employees using established training protocols, guidelines, and objectives.
• Was the “go-to” person in the pediatric outpatient clinic and the pediatric wing of the hospital for routine and advanced phlebotomy procedures
• Provides feedback on needed process changes, employee training needs, and general workflow issues to upper management
• Assists in the implementation of workflow changes and SOP edits across the laboratory
• Utilized Sunquest LIS to access patient information, add or edit lab orders, change or add collections times, or to cancel tests
• Experienced in the processing and handling of blood, urine, stool, and other bodily fluids.
University of Kentucky, Kentucky Clinic-Senior Certified Phlebotomy Lab Assistant (JUN 2013-May 2018)
• Collects, processes, and batches specimens using Universal Precautions while maintaining HIPAA guidelines for patient confidentiality and sample integrity guidelines
• Trains all new hires in proper phlebotomy and processing techniques and procedures while adhering to established training protocols and objectives
• Evaluates training needs of new employees or weaknesses and communicates that to laboratory manager
• Continuously assessed workflow and communicated needs to the laboratory manager for quick workflow changes to increase daily productivity
• Coordinates with multiple departments to maintain all stock and supplies for the entire outpatient lab department
• Performs 50+ routine, outpatient venipuncture’s daily
Forcht Diagnostic Laboratory- Lab Assistant/Mobile Phlebotomist (APR ’12- Jun ‘13)
• Drives independently to long-term care and rehabilitation centers to perform blood draws and other specimen collections
• Completes Point-of-Care testing including pregnancy, rapid Strep tests, and glucose levels
• Processes collected specimens for transport to laboratory including labeling, centrifugation, splitting into correct transport containers and necessary forms while adhering to Universal Precautions and maintaining HIPAA guidelines for patient confidentiality
• Performs 20-40 sticks per day on average
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