Correctional Officer Customer Service

JEREMY A HIDROGO

Lake Jackson, Texas ***** 936-***-**** *********@*****.***

Summary

Professional Driver/Business Contact offering over six years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Skills

Issue and conflict resolution

Lead generation

Critical thinking

Multitasking

Leadership

Teambuilding

Route management

Excellent sense of direction

Local routes understanding

Responsible driver

Local Delivery

Exceptional written and verbal communication skills

Time management skills

Customer Service

Dependable and reliable

Courteous and polite demeanor

Experience

BUSINESS CONTACT 11/17 – 06/21

Atwood Express - Lufkin, Texas

Assigned to FedEx Ground terminal

Business Contact

Manage the driver roster and ensure that all routes are adequately covered

Assist in the recruitment, training, and qualifications of new drivers with First Advantage

Provide coaching to drivers and oversee their performance

Respond to FedEx regarding disputes and service failures

Manage the routes, assignment of packages and driver performance through the Ground Cloud system

Manage the routes, assignment of packages and driver performance through the DRO system

Oversee the delivery and pick up of packages daily w/in the prescribed time windows

Oversee the condition of the vans daily and initiate repairs as required

Operate a delivery van safely, securely and competently when necessary

Learn the route(s) and customer needs serviced by our company

Report to station prepared to examine and organize daily load before departure

Handle and maneuver packages of varying sizes and weight w/o damage to the package or injury to oneself or others.

DELIVERY DRIVER 10/16 - 11/17

J & X Logistics - Lufkin, Texas

Assigned to FedEX Ground terminal

Deliver and pick up all packages daily within the prescribed time windows

Conduct Pre/Post trip van inspections daily

Operate delivery van safely, securely and competently

Learn the route(s) and customer needs serviced by our company

Report to station prepared to examine and organize daily load before departure

Handle and maneuver packages of varying sizes and weight w/o damage to the package or injury to oneself or others.

STOCKER 05/16 - 11/16

HEB - Lufkin, Texas

Stocked shelves, refill displays

Load, unload, and moved heavy, bulky products; unload trucks

Conditioned shelves and products

Learned / applied product knowledge, with an eye for detail (e.g., rotation dates, shelf / label info, etc.) to help department meet A+ Standards

Keep department clean and well-organized (includes back room and shelves, etc.)

Applied personal discipline to ensure compliance with / execution of established Standard Operating Procedures (SOPs) and leader direction

Ensured federal, state, and company regulations and standards for product food safety and sanitation are met

Worked efficiently and with a team attitude; complied with / maintain productivity standards

Take constructive feedback well; applied learning to future tasks

Coach / Train other Stockers

CORRECTIONAL OFFICER 03/09 - 06/15

Texas Department of Criminal Justice – Huntsville & Rusk, Texas

Maintain control of inmates while escorting individuals or groups within the prison

Keep accurate head counts of inmates in the assigned security post

Conduct periodic shakedowns of inmates and searches inmates, visitors, employees, cell blocks and/or other structures for such prohibited items as tools, weapons or other contraband

Operate manual and electronic locking systems

Enforce all rules, regulations and procedures affecting inmate discipline, security and safety

Observe inmate activities to detect unusual or prohibited behavior which may be a threat to the security of the facility or the safety of the inmate, other inmates, employees or visitors

Ensure inmates conform to proper standards of care as required for the living areas and personal hygiene

Maintain the custody of inmates during transport to other institutions and in the community for court appearances or a variety of appointments

Prepare and maintains a daily log and routine reports of activities and incidents on the assigned shift using an automated information system to enter, update, retrieve and report on data.

Education and Training

Lufkin High School - Lufkin, Texas High School Diploma

Languages

English - Excellent (Read, Write and Speak)

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