Desktop Support Accra

Princess Ama Serwaah Anom

002***********

************@*****.***

Ghana

Summary

Enthusiastic and reliable user support officer with 5+ years experience in hardware and software support . Offering In-depth knowledge of hardware and software, excellent organizational and data analysis skills. Highly organized, proactive and punctual with a team-oriented mentality.

Skills

• Helpdesk • Troubleshooting • Programming languages (Sql, Postgresql, Python)

• Software Applications • Windows/Linux OS • Communication and problem solving

Education

Bachelor of Science Physics And Computer Science May,2013

University Of Ghana, Accra

Professional Experience

Software Support Officer National Trust Holding Company(NTHC) August 2017 - Current

●Handled all delegated tasks, including technical support and Data request. Resolved user issues using helpdesk tools and remote access tools

●Collected and organized reports and imports/exports of data using SQL and PostgreSQL.

●Completed Disaster Recovery project resulting in 95% Service availability and Service quality of all IT systems.

●Prepared a full detailed documentation of Data Recovery and Business Continuity Plan.

●Collaborated in the maintenance and enhancement of NTHC application software.

IT Officer National Trust Holding Company(NTHC) Dec 2016 - Aug 2017

● Created new accounts, reset passwords and configured access to servers and file management software for users.

●Assisted customers with various types of technical issues via email, live chat and telephone, Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

● Assisted in the setup of the company's data recovery site.

●Played a key role in the migration of all staff emails from Zimbra to Google Suite, prepared a full detailed documentation of Email Migration and organized and trained staff on Google suite application

Desktop Administrator Societe Generale Ghana Oct 2013 - Oct 2014

●Installed and maintained hardware and software components on computer stations and IT equipment.

●Configured new employee work stations including all hardware, software and peripheral devices.

●Produced accurate and detailed daily reports for processing and measuring progress.

Certifications

●Oracle Database, AITI-KACE - 2012

●SQL, Codecademy - 2017

References

Available upon request

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