Benefits Coordinator Data Processor
Resume:
Juanita Lorick
**** **** ***** ***** *********, GA. 30296 404-***-**** *************@*****.*** *******@*****.***
Career Objective
Obtain a permanent career opportunity that will utilize my diverse skill set.
Core Competencies
• Computer literate
• Motivated team player
• Strong client relations
• Exceptional communication skills
• Retail sales
• Detail-oriented
• Retail merchandising experience
• Active listening
• Consistently meets or exceed sales goals
• Quick learner
• MS Windows proficient
• Customer-oriented
• Upselling techniques
• Strong conflict resolution skills
Skills
• Windows 10, Windows 7, Microsoft XP, lArin98, Win95, Office 2016 / 2013 / 2007 / 2000 / 97, MS Excel, MS FrontPage 2003/2002, Outlook, Outlook Express, MS Publisher, MS Word, FTP, IE, Firefox, Chrome
• Call Center
• Payment Processing
• Policies
• Life insurance benefits coordinator, retail assistant manager, personal shopper, customer presentations, Data processor for IRS. Records analysis for SSA. USPS rural carrier.
• Pricing Research
• Word Processing
• Needs Analysis
• Billing Specialist
• IT Tech Specialist
• Voice over IP
• Dual Biller
• Customer Account Executive
• Integrated Video & Audio Systems
• Airlines auditing, receipt intake, accounting, finance documentation and recording. Finance conversion. Ticket pricing and coordination. Extended knowledge of FAA rules & guidelines and regulations. Knowledge of airline and currency rate exchange and conversion.
• SUN Microsystems, Database Management, Data Analysis, Team Leadership, Trainer, Customer Service, Inventory, Airline tariff trained, Airline rate / pricing assessment, knowledge of DHEW guidelines.
• Accounts payable and receivable, photo, auditing, Automation, benefits, Closing, conversion, Database, Delivery, Employee training, employee trainer, fashion, Finance, forms
Work History
Customer Account Executive (CAE)
05/17 - 08/19 Comcast Atlanta, GA.
Benefits Coordinator
10/16 - 05/17 American Income Life Insurance Atlanta, GA.
Assistant Manager
1/15 - 10/16 Rose Couture Riverdale, GA.
Sales Specialist
10/12 - 12/13 Bloomingdale's (SEASONAL) Atlanta, GA.
I.R.S Data Processor
3/07 - 9/11 Bank of America (Contract) College Park, GA.
Sales Specialist
11/03 - 04/05 Rich's - Macy's Morrow, GA.
Rural Carrier
3/01 - 5/02 United States Postal Service Atlanta, GA.
Finance / Interline Accounts
9/97 - 5/00 Delta Airlines Atlanta, GA.
education
John Jay College of Criminal Justice
1978 - 1980 Government Administration Queens, NY.
Professional Experience
Comcast (Contractor)
Customer Account Executive (CAE) Atlanta, GA. May 2017 – Present
• Increased sales by being a product ambassador.
• Troubleshooting and resolving connectivity
• Resolved SME level service, pricing and technical issues
American Income Life Insurance
Benefits Coordinator Atlanta, GA. Oct 2016 – May 2017
• Provide families insurance based on needs analysis program.
• Assess amount requirements pertaining to family and coverage desired that ranges from final expenses, income protection as well any health coverage that may arise at later date, including hospital coverage, accidental and guaranteed insurance options.
Rose Couture
Assistant Manager Riverdale, GA. Jan 2015 – Oct 2016
• Maintain and manage floor while fulfilling customer requests and orders in a timely fashion
• Maintain store policies that have in put in place for successful business
• Display and the standard of high end ticket items. Ensure all high-end merchandise is kept in secure location.
• Meet with vendors to ascertain inventory is in need of replenishing.
• Select specific orders upon preferred customers request.
• Maintain and restock inventory
• open/close
Bloomingdale's (Seasonal)
Sales Specialist Atlanta, GA. Oct 2012 – Dec 2013
• Maintain visual display and standard of high-ticket items to ensure that all high-end merchandise was kept in a secured location, yet be visible to consumers.
• Meet with Vendors and ascertain whether said merchandise is in need of extra inventory.
• Completed orders via online fulfillment sites.
• Trained and assisted sales reps on the floor.
• Select specific styles desired for consumer request and inform specific customer of their orders in a timely fashion.
• Contact customers that request a specific item that has been located through item locator database system.
• Database entry of midday auditing.
• Customer sales.
• Accounts payable and receivable, merchandise location via database entry.
• Closeout daily revenue receipts at day's end.
• Closing manager fill in when needed.
• Maintain and restock inventory.
Bank of America (Contractor)
I.R.S Data Processor college park, GA. Mar 2007 – Sept 2011
• Process IRS forms via Bank of America payment processing center contract
• Process forms: 1040E, 1040EZ, 1040ES, 944, 940, 1040X
• Automation Machine
• Reviewing Process: made sure all forms have proper SSN#, signature and dollar amount.
• Re-association: Consolidated lost materials, photo-copied checks and tax forms.
• Priors: Date and dual stamp receipt time of said forms.
Rich's - Macy's
Sales Specialist Morrow, GA. Oct 2012 – Dec 2013
• Maintain visual display and standard of high-ticket items to ensure that all high-end merchandise was kept in a secured location, yet be visible to consumers.
• Meet with Vendors and ascertain whether said merchandise is in need of extra inventory.
• Select specific styles desired for consumer request and inform specific customer of their orders in a timely fashion.
• Contact customers that request a specific item that has been located through item locator database system.
• Database entry of midday auditing.
• Customer sales.
• Accounts payable and receivable, merchandise location via database entry.
• Closeout daily revenue receipts at days end.
• Maintain and restock inventory.
• New employee trainer.
United States Postal Service
Rural Carrier Atlanta, GA. Mar 2001 – May 2002
• Delivery of U.S.P.S mail which entails certified as well as registered letters.
• Delivery of parcels.
• Sorting and carting said parcels to and from truck.
• Key in UPC codes on deliverable letters as well as parcels.
• Sort and distribute all parcels.
Delta Airlines
Finance / Interline Accounts Atlanta, GA. Sept 1997 – May 2000
• Pricing (Assessing Rates) as per contract between airlines.
• Price local fares thru Database systems i.e. flight interruption manifests (F.I.M.) and other FAA Guidelines.
• Daily analysis of pricing regulations and guidelines.
• Performed a variety of analytical duties pertaining to finance and tariff proviso.
• International currency conversion.
• Monthly deadlines as per payable accounts.
• Tariff training according to FAA regulations.
• Correspondence between airlines other than Delta.
• Knowledge of airline and currency rate exchange.
• Employee training
References provided upon request
Contact this candidate