Center Representative Application Analyst

O'SHAE BERTEAUX

PROFESSIONAL SUMMARY

Forward-thinking Software Engineer with the proven ability to work effectively in dynamic environments. I have multiple years of industry experience using C, C++, Pascal, and Python. I'm also experienced in database development & Management, and Network Infrastructure . I'm a proud team player focused on achieving project objectives with speed and accuracy.

WORK HISTORY

Software Engineer, 09/2018 - 12/2021

TLC MILLIMETER WAVE PRODUCTS INC, MINNEAPOLIS, MN

Created, deployed and updated Virtual Instrument Software Architecture (VISA) based Application Programming Interface (API) for TLC Engineers and manufacture testing needs.

Created and managed SQL databases for company devices, and MMW files for machine based learning algorithms and testing.

Was hand picked by the CEO for a team to support and service our Millimeter Wave (5G) based infrastructure products.

Conducted product demonstrations presentations for potential investors overseas in Singapore and in Minneapolis.

Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.

Technical Intern, 06/2017 - 09/2017

TLC MILLIMETER WAVE PRODUCTS INC, MINNEAPOLIS, MN

Designed various mother board casings through Computer Aided Design (CAD) programs.

Recorded and analyzed various types of data for a threat detection based radar system.

Set up hardware and software in optimal configurations to meet network performance requirements.

Answered and triaged requests for assistance in order to provide top-notch support.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

COMPUTER CENTER & IT SERVICES 11/2017 – 07/2018

SEATTLE CENTRAL COLLEGE, SEATTLE, WA

Oversaw all computers and machines in the computer lab and classrooms within my jurisdiction of the campus.

First responder to any and all matters regarding machines within said jurisdiction whether it is hardware and/or software related issues.

Have shown exceptional problem-solving skills and the ability to adapt to different circumstances.

CALL CENTER REPRESENTATIVE (07/2016 -12/2016,

GOOD TO GO, SEATTLE, WA

Resourceful Call Center Representative

Met productivity goals and maintained a high level of professionalism, and patience.

Handled prospective clients and turned said prospects into paying customers.

Provided accurate and appropriate information in response to customer inquiries.

COMPUTER LAB SUPERVISOR, 9/2013 – 3/2014

GARFIELD COMMUNITY CENTER, SEATTLE, WA

Oversaw computer lab operations and supervised users.

Delivered exceptional technical support to users by answering questions about computers and devices, troubleshooting issues, and recommending effective solutions.

Reinforced team of volunteers with event setup, food preparation, and cleaning.

EDUCATION

Associate of Science, Computer Science

Normandale Community College - Minneapolis, MN

Degree in progress.

Address : Minneapolis, MN 55431

Phone : 206-***-****

Email : adpv3y@r.postjobfree.com

SKILLS

Python

C/C++

Pascal

Adobe

CAD development

MS SQL Server 2000

MS Office

Software applications

Programming

Database management software

Database programming

Data Entry

Testing and maintenance

Engineering Standards

Policy and Procedure Adherence

Software Documentation

Hardware and software installation

Customer support

Programming Languages

Troubleshooting

Software Development

Technical Support

Relationship development

Problem resolution

Communications

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