Customer Care Administrative Assistant

CURRICULUM VITAE

BIODATA

NAME: - WANJALA LEAH NEKESA

MARITAL STATUS: - SINGLE

Y.O.B: - 1994

NATIONALITY: - KENYAN

LANGUAGES: - ENGLISH, KISWAHILI, LUYHA

RELIGION: - CHRISTIAN

ADDRESS: - P.O BOX 41584—00100 NAIROBI

PHONE NO: - +254-*********/+254-*********

EMAIL ADDRESS: - adpuwr@r.postjobfree.com

CARRIER OBJECTIVE.

To be the most professional and polished communication expert who is driven by passion in serving humanity in all spheres of life to best of my very best. I’m a firm believer in upholding the rule of law, code ethics and professionalism at all times. I aspire to attain the highest standards of skills through training and experience for batter and quality service delivery.

PERSONAL ATTRIBUTES.

Hard working and committed team player

Able to work under minimal or no supervision and withstand pressure of work

Keen to attain set targets and meet deadlines.

Critical thinker, creative and Innovative

Upholding the rule of law and professionalism at all times

Ready to learn and quick at adjusting to new assignments

Time management and neatness at work

Risk taker

SPECIFIC CAREER SKILLS

Excellent Communication and interpersonal Skills

Office administration and management

Customer care

Telephone calls management

CRM Management

Records keeping

Human resource management

Diary planning and management

Sales and marketing

Data management and report writing

EDUCATION.

2019 ongoing : Mount Kenya University - Barchelors in Communication

2013-2015: Multi Media University of Kenya-Diploma in Strategic Public Relations (Credit)

2009-2012: St Cecilia Girls High School Chepareria- KCSE C (Plain)

2000-2008: Kwanza Sunrise Academy-KCPE 306/500

WORKING EXPERIENCE

2021 May Ongoing :BBOXX KENYA

Contact BBOXX customers by phone, and encourage adherence to payment plan

Handle incoming calls and provide solutions/advice to customers

Monitor and respond to incoming SMS

Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain

Maintain and update customer data in Enterprise Resource Planning(ERP)

Identify and escalate priority issues

Complete call log

Follow BBOXX sales and after sales processes

2019 – April 2020: Paddy Micro Investment- Customer Care Officer

DUTIES

Customer care duties

Office management and administration duties

Records keeping and management

Telephone calls management

Filing duties

Loans administration duties

Diary and programs management

Attending to any other work related duties that may be assigned to me from time to time

2016 –2018: Little Limited- Administrative Assistant

DUTIES

Customer care duties

Office management and administration duties

Records keeping and management

Telephone calls management

Filing duties

Driver management

Fleet management

Diary and programs management

Attending to any other work-related duties that may be assigned to me from time to time

2016 April – August 2016: Craft Silicon- Intern

DUTIES

Customer care duties

Office management and administration duties

Records keeping and management

Telephone calls management

Filing duties

Website administration duties

Diary and programs management

Attending to any other work related duties that may be assigned to me from time to time

2016 Jan – April 2016: Postal Corporation of Kenya- Intern

DUTIES

Customer care duties

Communication duties

Records keeping and management

Telephone calls management

Filing duties

Attending to any other work related duties that may be assigned to me from time to time

2014 Oct – 2014 Nov: Kenya Investment Authority- Intern

DUTIES

Customer care duties

Office management and administration duties

Records keeping and management

Telephone calls management

Filing duties

Business administration duties

Participating in business expo activities

Attending to any other work related duties that may be assigned to me from time to time

HOBBIES

-Reading Educational/informative literature

-Watching informative documentary

-Photography

-Traveling

-Writing Journals/articles on matters communication and PR

REFEREES

1. Mr. Jefferson Aluda,

Operations manager,

Little Limited,

Tel: +254-*********

2. Rev Major Kahuria,

Chaplain,

St Peters Church on the Hill,

Moi Air Base,

Tel: +254-*********

3. Mr. John Wokabi

Finance Manager

Paddy Micro Investment,

Tel: +254-*********

Contact this candidate