Magaly Ortube

940-***-**** adpuul@r.postjobfree.com Orlando, FL

Summary:

•12+ years of Residential Mortgage Loan Processing experience, and 20+ years of Customer Service experience

•Advanced Mortgage Knowledge of Mortgage Industry Products, Guidelines, and Regulations

•Experienced with FNMA, FHLMC, CONV, FHA, VA, USDA, and HARP Loan Programs

•Bilingual; Fluent in English and Spanish

•Platforms: TMO, Mainframe/LSAMS, Encompass, Blitz docs, Quantum, File net, and FHA Connection

•Provide Training to new Processors

Professional Experience:

Senior Loan Processor

4/25/2020 - Present

GoodLeap Mortgage Company Remote

•Daily Pipeline management to reach my assigned goals

•Submit loans to UW review approval

•Provide strong communication and suport to underwriting, loan officersand costomers to clear stipulations needed for mortgage loan files to ensure quick turnaround time

•Follow up on any tasks or conditions that require additional data for underwriter or lender to move forward with loan purchase

Account Manager 04/2019 – 08/2020

Mr. Cooper Irving, TX

•Daily pipeline management to reach my assigned goals

•Daily communication with Brokers to provide the best customer service

•Work with FHA, VA, USDA, Conventional for purchase and refinance

•Submit loans for UW review/approval

•Daily communication with Account Executives for loan review and priority determination

•Daily pipeline management for better and fast loan movement

•Work loans following Compliance and Quality guidelines

Senior Loan Processor 04/2015 – 04/2019

Ocwen Financial Addison, TX

•Review each file to verify documents are present, accurate, complaint and sufficiently complete for an underwriting decision

•Calculate Income

•Provide strong communication and support to underwriting, loan officers and customers to clear stipulations needed for mortgage loan files to ensure quick turnaround time

•Organized closing with borrowers, and title companies

•Highest producer in the month of August

Correspondent Purchaser 08/2014 – 07/2015

Stearns Lending Lewisville, TX

•Performed detail audit of loans received from Correspondent Lenders to insure the loan is clear to purchase per Freddie Mac and Fannie Mae guidelines

•Utilize the Purchase Audit Excel Workbook Analysis to complete audit

•Ensure collateral has been received and approved. Perform all Quality Assurance tests to include MERS, Loan Safe Risk Manager, Early Check and Guideline check

•Add any conditions to the file for lender to clear in Data Track system

•Follow up on any tasks or conditions that require additional data for underwriter or lender to move forward with loan purchase

Senior Loan Processor 04/2012 – 08/2014

Nationstar Mortgage Irving, TX

•Review each file to verify documents are present, accurate, complaint and sufficiently complete for an underwriting decision

•Calculate Income

•Run DU or LP

•Travel to other sites to trained new processors on processing, guidelines, and systems

•Provide strong communication and support to underwriting, loan officers and customers to clear stipulations needed for mortgage loan files to ensure quick turnaround time

•Organized closing with borrowers, and title companies

Loan Processor 07/2009 – 04/2012

CitiMortgage Irving, TX

•Reviewed files, completed submission, and processed checklist insuring all correct documentation is included

•Ordered VOMs, payoffs, titles, appraisals, completed VOEs and review for accuracy and/or discrepancies

•Set up loans with closing companies and submitted all closing conditions to closing agents

•All other administrative duties to complete the task (i.e., faxing, copying, filling and phone support)

Customer Service Representative 05/2007 – 07/2009

CitiMortgage Irving, TX

•Manage a high-volume of calls within a deadline-driven environment

•Respond to telephone inquiries, providing quality service and associates inquiring about availability of products or status of the loan

•Listen attentively to caller needs to ensure a positive customer service

•Strive for quick complaint resolution: commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

Sales and Office Manager 03/2005 – 07/2009

Unique Motor Sports Kissimmee, FL

•Establish relationship with new customers

•Advise customers regarding payments options: loans and leasing banking terms

•Maintained familiarity with used cars and stayed updated regarding competitor's products

•Maintained contact with existing customers through meetings, emails and by phone

•Analyzed customer needs and requirements to determine credit qualifications

EDUCATION:

Associates Degree on Business 1989-1991

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