Customer Service Receptionist

KATE CARNEY

Creative Professional with a Strong Customer Service Background

************@*****.***

P: 845-***-****

** ********* ***. *** *

New York, NY 10033

Arrojo Studio New York, NY September 2016 - Present

Color Specialist – Top colorist March 2017 - Present

Service high-profile, high net-worth clients with intricate coloring and highlighting techniques.

Assess customer needs and wants, and provide feedback and solutions to hair color, style, and products.

Solicit, acquire, and maintain client relationships over extended periods with high-end, detail-oriented results.

Market the studio and personal services via social media to generate clientele and increase sales.

Meet and exceed product sales goals to generate salon revenue.

Train and teach colorists at Arrojo ambassador salons to build brand affinity and showcase portfolio.

Color Apprentice September 2016 – March 2017

Serviced high-profile, high net-worth clients to see fruition of colorists’ vision.

Assisted colorists by managing their day, catering to clients’ needs, and closing out customer service experience.

Worked to complete portfolio of creative material and works of color to enhance education and generate future clientele.

Stocked and managed inventory to best showcase and sell products to clientele.

Maintained cleanliness of salon to satisfaction of management and clientele.

Brady’s Pub and Restaurant Ramsey,NJ April. 2014 – August. 2016

Hostess/Server

Greeted customers, seated customers

Took multiple tables orders at the same time inputting orders into pos and delivering the food to each correct table.

Provided high-level customer service to enhance customer experience.

Helped build and maintain customer relationships by making sure every customer need was met.

Provided exceptional customer service skill with a warm energetic personality.

Adora Bella Allendale, NJ January 2014 – November 2014

Receptionist

Greeting and handling high profile clientele needs

Handled incoming and outgoing telephone calls with excellent customer service.

Scheduled and confirmed appointments via POS systems for the salon to customer satisfaction.

Processed payments for salon services.

Maintained cleanliness of salon to satisfaction of management and clientele.

Arrojo Cosmetology School New York, NY

Cosmetology License

Graduation Date: August 2016

Orange County Community College Middletown, NY

Graduation Date: November 2015

Special Skills: Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Creative Strategies and Outcomes, POS Systems,

RELEVANT EXERIENCE

EDUCATION

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