Encoder Support Specialist

Tim Tsai ********@*****.***

Mobile: 626-***-**** Hacienda Height, CA

Work Experience

ENS, Product Manager 2020/7 - 2022/1 Industry, CA Level 2 technical support for TVT, Uniview, Dahua, Hikvision and PM of Hikvision and Uniview. RMA and Tech Support weekly surveillance knowledge/new product training. New product evaluation, firmware/test lab management, how to guide. Hikvision, Project Support, 2017/6 - 2020/6 Industry, CA Support physical surveillance projects from presale to postsale support. Specialized in SAN storage, video wall, facial recognition turnstile system, ANPR solution..

Fortinet, Technical Marketing Engineer, 2015/12 - 2017/6 Burnaby, BC Work in the IP surveillance team of Fortinet, creating technical documents, datasheet, user manual, solution guide, white paper in Video bandwidth, WDR. Integrating Fortinet security products end to end solution. ONVIF certification, stress test recorder, test VMS on virtual machine.

Avigilon, Technical Support Specialist 2014/11 – 2015/12 Vancouver, BC Support physical security product, Avigilon Control Center video management system, IP camera, Encoder, Dell NVR Server, Cisco PoE switch.

Digital Data Communication (LevelOne), Manager of Technical Support. 2005 – 2014 Taiwan & Canada Worldwide Network product support, Load balance Router, Layer 2/3 Ethernet Switches, Wired and Wireless IP Camera, Surveillance Software, ADSL Modem, Wired and Wireless Broadband Router, Power Line Communication, Wired and Wireless NIC,

, KVM Switches, NAS, Bluetooth, Antenna, PoE, NVR, AP / Bridge, Media Converter, Fiber Optic Transceiver, A/V Extender, Printer Server, VoIP, Management gateway, Digital signage, Industrial networking product. Taiwan Broadband Communication, Asst. Engineer. 1999 – 2003 Roll out digital service on cable plants.

Professional class attended

MCSE, Linux Fedora, CCNA, CWNA, OCA, CAD, JAVA, VB, PHP MySQL Education

2014 Vancouver Community College Network Technology Program obtain MTA Server administration and Security 2 nd Master

2010- 2017 National Taiwan University of Science and Technology, Graduate study in EE. Thesis incomplete: Power over Fiber Optic 1 st Master degree

2006-2009 NCCU, International Master of China Study 1

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