*** *** ***** ****

San Jose, CA *****

408-***-****

adputj@r.postjobfree.com

Hello, I’m Rebecca L. Graham

Skills

Gifted Written and Spoken Comunicator, Trouble-Shooter & Creative Problem Solver, Experienced Leader,

Organized, Detail Oriented, Dedicated Learner, Determined, Self-Sufficent, Team Player, Big Picture Mindset,

Good Memory, Uplifting Attitude in the Workplace

Experience

April 2020 - Current

Breathe Together Yoga Studio- Front Desk/ Shift Lead

● Responsible for Opening/ Closing the Studio, Inventory, Client Care and over all Cleanliness

● Commisions Based Earnings- Consistent membership sales with complete customer satisfaction

● Promoted after 3 weeks of work

April 2019 - November 2020

Federal Realty Investment Trust - Customer Service Representative

● Handled 70+ calls daily, with responsibilities including memorization of any property and merchant

information (for 100+ shops, offices and restaurants), gift card sales, filing sensitive information for

residents and guests, getting guests involved in our events and Points Programs, handling office

finances, facilitating communication with goal audiences through phone, social media, and email

● Interacted with local businesses and city leadership for events and mutual promoting

September 2017 - June 2019

The Grandview - Hospitality Team Manager

● Responsible for ensuring a “Red Carpet Experience” for our guests by organizing and training our Valet,

Hosts and Front-of-House Team Members

● Handled Complaints and Concerns with an 85% approval rating-Most never reached the General

Manager

● Remaining Friendly and Efficient while under consistent pressure

Education

August 2010- June 2012

De Anza College - Associates Degree in Communications

Bethel School of Leadership - Certificate of Graduation from 3 years (2013-2016) of hands on training

in the following areas & More:

● Team Building and Training - Identifying individual strengths and helping them to grow

● Effective Communications- How to get people excited about a vision or a goal

● Creative Design- Whether that be decor/ staging or creative marketing solutions

● Facilitating Large Fundraisers & Events- a minimum of 500+ people, while securing donations from

individuals as well as Local Businesses

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