Customer Service Manager

ALBERTO RUIZ

775-***-**** ***************@*****.***

SUMMARY

Dedicated employee known for punctuality

Good customer service and positive attitude will make a difference

Industrious shipping manager focused on maintain smooth and efficient shipping operations

Proficient in shipping carrier policies and procedures

Offering 25 years of industry experience with proven track record of delivering top quality shipping

service and empowering leadership

SKILLS

SHIPMENT RECONCILIATION LOGISTICS OVERSIGHT BILINGUAL

ERP ACCOUNTING SHIPPING COST REDCTION MICROSOFT EXCEL

SHIPPING OPERATION SAFETY STANDARS

COST CONTROL AND TRACKING STAFF TRAINING AND DEVELOPMENT

EXPERIENCE

Shipping manager for Paterson paper from 5/1996 to 12/2021

Trained and supervised shipping department staff

Enforcing company policies and industry best practices

Organized storage areas to maximize movement and minimize labor

established transportation cost standards and economical shipping practices

direct group of 18 direct reports devoted to picking, packing and shipping over

200,000 pounds every day

Implement cost-effective methods carriers and routes to optimize shipping strategies

Identified opportunities to reduce cost and improve productivity

Handle departmental scheduling to maintain proper staffing for shifts

Coordinate and monitored outgoing freight

Saved cost thought negotiating contracts with freight companies

Direct investigations to verify and resolve customer sornalatné

EDUCATION — GRADUATED IN 1990 -- SECUNDARIA FEDERAL # 4 MORELIA MEXICO.

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