Process technology

Matilda Baker

*** *. ***** **. ********, TX ***** 832-***-**** ****************@*****.*** linkedin.com/in/matildabaker

Highly motivated professional with years of experience in providing client-centric technical solutions across diverse sectors. Adept in interpreting typical drawings, process flow diagrams, operating or troubleshooting various surface production equipment, and utilizing comprehensive knowledge of procedures, including operations, documentation, clean-up, and maintenance abilities. Able to learn new processes quickly, adapt well to new environments, understand product characteristics and systems requirements, translating them into practical, sustainable solutions. A dedicated team player committed to providing high-quality support, technical proficiency, and excellent problem-solving skills to all organizational levels. Successfully manages change for improved performance and greater efficiency

Core Competencies

Process Technology

Computer Software

Maintenance & Repairs

Operations Management

Mechanical Skills

Continuous Improvement & Strategy Development

Reporting

Mechanical Skills-Monitoring Construction Safety

Scheduling

Project Management

People Management

Client Relations

Bookkeeping

Time Management

Resource Management

Adaptability & Flexibility

Leadership & Collaboration

Cultural Awareness & Sensitivity

Stellar Customer Service

Attention to Detail

Problem-Solving

Strategic Thinking

Communication Skills

Technical Skills

Microsoft Office Suite (Word, Excel, & Outlook) Adobe Workday Quicken books Electronic Medical Record

Professional Experience

Scaffold Helper Apache Industrial Clute, TX January 2020 – May 2020

Consistently accomplished tasks within the allowed timeframe, including safely constructing and disassembling scaffold structures.

Advocated effective work practices such as job safety assessments, quality assurance, and progress measurement.

Took the initiative to lead in challenging circumstances, exemplifying dedication to maintain overall cleanliness and rigorous compliance in the daily operations with the occupational safety policies and company regulations.

Communicated effectively and interacted with co-workers, utilizing tools and gathering equipment to pass to them while proactively identifying opportunities to improve procedures.

Laborer/Firewatch EXCEL Freeport, TX April 2019 – January 2020

Cultivated routine maintenance and observance of optimum efficiency and quality in multiple on-site operations.

Frequently identified and promptly called attention to technical problems to senior leadership for immediate action.

Performed maintenance checks on specific components to ensure optimum usability, restoring proper operation and compliance.

Operated air monitoring and other sampling devices safely and productively while also identifying pertinent areas for hazards.

Strategically fabricated and assembled piping systems, fixtures, and equipment for diverse industrial processing systems.

Mortgage Servicing Specialist TDECU Mortgage Lake Jackson, TX June 2015 – April 2019

Acted as a key contributor to facilitate efficient and effective mortgage processes that supported business and customer service objectives.

Observe solid attention to detail in providing customer information via email correspondence to assure quality service excellence.

Exemplified excellent communication skills in person, over the phone, and through email to proactively utilize follow-up skills for conflict resolution while offering applicable products/services for sales execution and enhanced customer experience.

Efficiently handled a high volume of inbound calls about the reconciliation of delinquent accounts, demonstrating knowledge on escrow analysis to clients and maintaining accurate records of insurance and taxes.

Medical Records Specialist Lead Memorial Hermann Home Health Houston, TX November 2013 – June 2015

Streamlined administrative office support in-patient registration, pre-authorization, patient scheduling, insurance benefits verification, chart data entry, and demographics identification, enforcing compliance on company policies.

Screened and processed requests or telephone inquiries with adherence to confidentiality policies and procedures.

Fostered and strengthened cooperative working relationships with customers and colleagues in a professional manner.

Verified accurate data entry and file maintenance while keeping a record of an electronic or hard copy filing system.

Education

Associate of Applied Science - Process Technology Specialty

Current GPA: 3.3 Brazosport College Lake Jackson, TX ( Graduation December 2021)

High School Diploma

GPA: 3.5 Brazoswood High School Clute, TX (May 2000)

Volunteer Works

Rehoboth Restored Clute, TX 2012 – Present

Houston Food Bank Houston, TX 2013 – 2015

Dream Center Clute, TX 2013-2014

Brazoria County Boys and Girls Club Freeport, TX 2012 – 2013

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