Call Center Customer Service

JOYCELYN BROOKS

•Baton Rouge, LA ***** • 225-***-**** •***************@*****.***

OBJECTIVE

To obtain a position with a well-established organization that will allow me to use my experience and education to ensure the company’s success and to allow myself to grow professionally and personally as well.

EXPERIENCE

2008-Current East Baton Rouge Parish School System Baton Rouge, LA

Bus Driver

Operates bus and navigation equipment in alignment with company safety, DOT and local traffic stops

Follows established routes using GPS-equipped devices to safely navigate high-traffic areas and adhere to present schedules

Dispatching along with communication logging each call, retrieving information for the routes.

Most importantly getting the students to and from school Safe.

Adhered to scheduled routes and accomplished timely drop-offs and pick ups to comply with present route.

2009-2011 Earl K Long Baton Rouge, LA

Register Clerk

Greet patients and their families when they arrive.

Start processes of verifying identification and insurance.

Assist if needed to fill out proper paperwork and entering into the computer.

Answers incoming calls and register all patients for their scheduled appointments.

2008-2009 Home Health (Private Sitting) Baton Rouge, LA

CNA

Assist or provide patients with daily living activities such as comfort/clean environment, eating /serving meals, personal hygiene, dressing themselves and transportation.

Ensures patient stability by assisting with medications and monitoring vital signs.

2004-2008 M & T Tires Baton Rouge, LA

Receptionist

Greeting customers in person or on the phone

Answers phones and emails, schedules and confirms appointments

Receiving and sorting mail

Organizing Inventory

2000-2004 Valley Food Services Baton Rouge, LA

Nutrional Supervisor

Overseer of operations and ensures the approved kitchen procedures are followed daily.

Ensures the kitchen have adequate employee coverage.

Supervises the handling, preparations and storage of food.

Ensures the kitchen is compliant with the proper health and safety requirements.

2000-2002 Convergys Call Center Baton Rouge, LA

Customer Service Rep

Manage large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics

Identifying customers’ needs, clarifying information, research and every issues along with providing solutions

Part time

EDUCATION

BRCC

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