Project Coordinator Customer Service

Career Highlights

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Able to analyze business requirements and design project plans which implement effective solutions.

Led the implementation of customizing application systems by being the first to learn, utilize, apply, and train specialty software.

Knowledge of technical problem solving strategies, data structures, visual schema, and algorithm technique.

Professional Experience

Ecommerce Merchandiser – Wholesale Interiors – 991 Supreme Dr., Bensenville, IL 60106 1/2017 –3/2020

Configure and test EDI system with Netsuite transmission to facilitate the purchase order operational process.

Conduct event planning through both Flash sale and Omni Channel.

Set up new products and manage items on customers’ ecommerce websites.

Customized product information per different customers’ request to promote product market share

Effective communication skill in customer service troubleshooting.

Overall accountability for 4 accounts driving 32%-70% of sales increase in 2017.

Strategic business and finance analysis skill in inventory and top sellers’ turnover, stock out and return rate to improve product life cycle.

Collaborate with buyers on new products market introduction.

Office Coordinator – Procare Medical Ctr. – 6715 W. North Ave., Oak Park, IL 60302 8/2011 –11/2016

Build and run queries, financial reports, and customize medical forms to streamline office tasks.

Ensure insurance claims are entered and submitted within 48 hours of receipt.

Set up new patients in the database system, post and reconcile payments, research rejections, and other issues with outstanding accounts; overall, improving revenue by nearly 15%.

Create an online presence by adding the company to search engines and medical search databases.

Answer multiline phone system, schedule appointments, and provide excellent customer service.

Sr. Admin. Asst. / Project Coordinator – HSBC, 26525 N. Riverwoods Blvd., Mettawa, IL 60045 1/2001 –3/2011

Designed, maintained, and published department intranet site utilizing Interwoven’s TeamSite and maintained web based disaster recovery plans.

Monitored data and company-wide user activity reports to track equipment and the use of licensed software.

Conducted daily status calls with core project team to review project plan, managing key milestones and deliverables, highlighting risks, and providing functional and leadership support to ensure project is moving efficiently and on time.

Provide business development strategies in large enterprise financial services programs and has a proven track record of implementing and delivering projects.

Conducted workshops and training seminars across sites for multiple integrated systems used and concentrating on system functionalities, reporting, and securities.

Lead project team and communicated effectively in a global organization.

Technical Skills

Microsoft Office, Visio, & Project

Adobe CS6

NetSuite

Partner Portals

Data Analysis/Advanced Excel

Google Analytics

SEO

VPN/FTP

Database Systems

Visual Program Schemas

Six Sigma Projects

CMS/Wordpress/Joomla

Web-based Systems/Email

Interwoven Teamsite

Charts/Schema

Education

B.S. Ecommerce Technology - De Paul University, Chicago, IL June 2009

Legal & Medical Terminology - MacCormac College, Elmhurst, IL June 1999

Marilyn Dalla Valle

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