Cable Technician

DENNIS A. LA QUA

*******************@*****.*** 610-***-**** FORT WASHINGTON, MARYLAND 20744

Summary

Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented and reliable worker enthusiastic about supporting success.

Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices. Proficient in updating software and hardware to meet performance demands.

Flexible hard worker ready to learn and contribute to team success.

Skills

Hardware configuration

Application installations

LAN/WAN

Windows XP/Vista

Call Center Operations

Service desk support

Technical Troubleshooting

Customer support needs assessment

Computer maintenance

Software upgrades

Hardware diagnostics

Hardware upgrades

Equipment repair

Communication

Maintenance & Repair

People skills

Problem resolution

Network configuration

Fault isolation

Critical thinking

MS Office

Leadership

Relationship building

Microsoft Office

Work ethic

Computer skills

Customer support needs assessment

Collaboration

Decision-making

Training & Development

Customer service

Friendly, positive attitude

Closed circuit TV systems

Installation and servicing

Active listening

Project planning

Protecting networks

Telecommunications systems

Experience

Public Safety Officer II MedStar Health Washington - DC 06/2019 - Current

Patrols hospital property and responds to calls for assistance with safety and security

Reports on conditions, objects or persons which may impact the security and/or safety of MWHC patients, associates, physicians, visitors, or vendors, and responds according to established policies, procedures, and regulations

Monitors conduct of patients and visitors on hospital premises

Confronts unauthorized persons for questioning as needed

Participates in investigations

Maintains records and prepares incident reports and other documents pertinent to security activities; follow-up as needed to bring incident to closure

Developed a loyal clientele by providing the highest level of customer service & satisfaction via a consistent and strong work ethic

Support for customer service department on an as needed basis when the department needed support.

Digital Cable Technician CUI Cable Telecommunication/Comcast - Lanham, MD 07/2017 - 06/2019

Performed basic telephone, high-speed data, and digital cable installations

Serviced changes for residential and business customers

Performed basic troubleshooting from tap to customer’s electronic devices

Installed, relocated, troubleshooted and audited cable services on the customer’s premise

Followed company installation policies

Responded to customer request and answer customer questions in a professional courteous and effective manner

Prepared and maintained time logs, reports, and other related documentation in accordance with company and departmental policies

Maintained, organized, and stocked vehicle with the proper equipment to perform required duties

Performed other duties as requested by supervisor to achieve departmental goals and objectives

Troubleshooted and repaired computer hardware problems- Troubleshooted and repaired computer software problems- Repaired Internet connection problems- Made house calls when necessary

Upgrade and install network interface devices, memory, CPUs, hard drives, and modems

Performed hardware/software upgrades, data migrations, and connectivity troubleshooting

Test and troubleshoot reset bios and perform power-on-self-test on servers and PCs, perform power-on tests on various electronics

Receive new computer equipment, test, and inventory shipments, evaluate, load software, and deliver to users

Configured and administered DNS and Wins servers

Manage devices by configuring network topology and making DNS records updates/creation

Provided advanced technical assistance and support in addition to establishing and maintaining relationships with organizational users and technical committees

Document identified issues and solutions and ensure adequate internal communication of problem resolutions to enable your team

Analyzed and corrected Wi-Fi and Ethernet connectivity issues

Provided telephone customer service functional and technical support, troubleshooting, and diagnosed hardware and software problems

Performed refresh of personal computers, adding network printers, and configuring Windows software

Support ranges from password resets, encryption unlocks, software installations/repair/configuration/debug, hardware installation/delivery/configuration/repair, program application support/configuration/debug

Maintain LAN/WAN connectivity through maintenance and troubleshooting of routers, switches, hubs and network cards and printers

Installed broad range of computer peripherals ranging from printers, scanners, PDA's and digital cameras

Fixed laptops cellphones and desktops for minor issues that rendered it unusable for the client

Provide the setup and administrator for small and home business Networks, while focusing on Customer care and satisfaction and Security

Network installation which included planning, design, router configuration, and setup logistics

Install Wireless Access Points for all computer systems

Installed and uninstalled of software applications

Ensured client satisfaction by upgrading computers, peripherals, and software applications and addressing any concerns regarding applications and equipment operation

Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems

Coordinated between departments to facilitate installation of computer, networking equipment, Network security equipment, Servers, and phone equipment

Worked in Active Directory adding users/computers to domain, enabling disabled accounts, etc

Performed client training services: Over the counter training on products sold in store, such as wireless routers & devices

Install, upgrade, configure and troubleshoot networks using Cisco Routers at homes and businesses

Handled the configuration of cameras, routers, servers and blade encoder chassis for a major retail company

Disassembled and reassembled computers/peripheral equipment

Offered regular technical assistance for employee’s e-mail, connectivity, telecommunications, network, peripheral equipment, and maintenance

Performed trouble shooting of network issues ensuring remote activities were completed on schedule with remote customers and technicians

Provide basic assessment/trouble shooting resolution and deployment support for hardware services to workstations, printers, and peripherals

Diagnosed and repaired retail computers and equipment

Installed new equipment for various retail companies

Communicated with users on repairs performed

Configured connectivity for Internet using TCP/IP

Support for customer service department on an as needed basis when the department needed support

Developed a loyal clientele by providing the highest level of customer service & satisfaction via a consistent and strong work ethic.

Supervisor of Passenger Transport Driver First Transit Transportation - Arlington, VA 04/2013 - 07/2017

Oversaw shuttle bus operator’s safe transport of passengers from one airline carrier to another in a timely manner

Documented and noted all operational changes during shift

Documented all abnormal incidents and accidents

Coordinated with shift previous supervisor to identify any issues that will impact my shift (i.e., incidents, accidents, staffing, outages, bus mechanical issues, security alerts, etc.)

Maintained documentation of bus operator attendance and punctuality

Ensured employees document their time and attendance daily

Verified bus operator credentials (i.e., Department of Transportation (DOT), Driver’s License) before assigning workload/bus

Ensured adequate coverage of shift and call-in bus operators to fill inadequately covered shift

Ensured bus operators take scheduled lunch within allotted timeframe

Maintained a log vehicle conditions (i.e., tire conditions, interior/exterior)

Communicated staffing statuses to Operational Manager and General Manager daily

Drove shuttle buses as needed to ensure adequate coverage of shift when bus operators call out.

Mechanic Assistant Old Towne Trolley Washington - DC 06/2012 - 02/2015

Ensured that Trollies are safe and ready for daily runs

Performed routine, preventative maintenance (i.e., oil change, check batteries, lubricate equipment and machinery) on trollies

Assisted mechanics with repairs

Repaired and/or installed tires

Refuelled and parked vehicles in accordance with documented policy

Maintained a safe working environment (e.g., placed unused tools and equipment in designated areas)

Accurately produced reports and other departmental documents related to trolley maintenance

Adhered to the manufacturer’s specifications, service or repair manuals as needed

Ensured work area was kept tidy

Performed facilities repairs and maintenance as needed

Relocated buses as needed

Abided by all Historic Tolls America (HTA) policies, procedures, and programs

Answered telephones in a courteous, professional manner

Attended company meetings as scheduled/required

Maintained contact with external support entities as assigned

Escalate service complaints to appropriate personnel for further investigation

Report discrepancies and safety hazards on all vehicles and properties on the appropriate forms.

Education and Training

Prince George’s Community Collage Largo, MD Expected in 07/2023Associate Degree of Applied Science: Information Technology

The Information Technology A.A.S. degree enables me to study systematic approaches to problem solving within the environment of computer hardware and software systems. In the course of this study, students develop the practice of clear thinking and logical reasoning while learning to analyze, design and program utilizing information processing tools, application packages and software languages. The available courses cover a wide array of the computing discipline, including programming languages, systems analysis and design, operating systems, networking, Web technology, technical support, computer graphics and applications software. In addition to the A.A.S. degree, there are seven certificates which may be earned and applied toward the degree.

Strayer University Suitland, Phoenix, Maryland 01/2017Bachelors Degree: Computer Information Technology

10/2018A+ Certification Boot Camp

Forestville High School Forestville, Maryland 05/1993General Diploma

References

REFERENCES AVAILABLE UPON REQUEST

Additional Information

Certificates/Licenses, CompTIA Security+ ce Certifications 09/2021 – 09/2024 CompTIA Commercial Driver’s License (CDL) Special Police Officer (SPO) Security Clearance Clearable

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