Case Aide Administrative Specialist
Resume:
Livia Gomes
**** *. ****** ***** **** G, Aurora, CO 80013
**********@*****.***
Ph: 720-***-****
Professional Summary
Dependable professional equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Reliable, focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow as a professional. Focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Experience
Showroom Coordinator Jun 2011 -Current
Ferguson Enterprises Aurora, CO
● Determined team targets and implemented plans to achieve goals at individual and group level.
● Ordered, organized, and rotated supplies.
● Satisfied customers every day with fast, friendly, and knowledgeable support for customers and staff needs.
● Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
● Consulted with customers to understand desires and suggest best products to meet needs.
● Collaborated well with team members to carry out daily assignments and achieve team targets.
● Worked with managers to address problems such as low sales production and customer service issues.
● Managed communications between team members, customers and vendors to keep operations efficient and successful.
Owner operator - Heavy Haul Aug 2007 - Apr 2011
Self Employed - L&E Transportation Aurora, CO
● Protected business from unnecessary liability by carefully following security and safety protocol.
● Managed communications between team members, customers and vendors to keep operations efficient and successful.
● Reviewed activities regularly to identify opportunities for improvement.
● Met targets consistently by working hard and with strong attention to detail
● Filed records to keep systems efficient and information organized.
● Collaborated well with team members to carry out daily assignments and achieve team targets.
● Recognized and took advantage of opportunities to increase business revenue.
● Prepared reports highlighting important information such as log books and comchecks. Corrections officer Apr 2001 - Jun 2007
Colorado Department of Correction Denver, CO
● Conducted random security and contraband checks inside a correctional facility and maintained discipline by acting as role model for 1200 inmates.
● Managed safe and secure inmate transfers between facilities and to and from their court dates.
● Handled complete documentation function, including preparation and maintenance of paperwork, documents, records, forms, and reports.
● Enforced institutional policies, rules, procedures, regulations, and policies to maintain compliance with relevant laws.
● Provided peace, security, and safety within the facility by skillfully managing tense situations.
● Quickly responded to emergencies involving the inmate population or staff, including escapes, fights and medical issues.
● Maintained the security of a level 5 facility.
● Counted the inmates every, 15 minutes and quickly addressed any discrepancies in the numbers.
● Monitored inmates' behaviors and environmental conditions by conducting daily patrols and surprise visits.
● Responded positively to requests and problems of inmates, offered counseling, and referred to appropriate services providing guidance in problematic situations.
● Scanned visitors and mail thoroughly to prevent the addition of contraband items to the secure facility.
● Upheld the strictest standards for order and discipline to minimize disturbances and keep the peace.
● Collaborated well with team members to carry out daily assignments and achieve team targets.
● Reviewed activities regularly to identify opportunities for improvement.
● Managed daily tasks consistently and sought out opportunities to advance.
● Worked with managers to address problems such as inmates and canteen issues.
● Received and routed incoming mail, packages, and deliveries. El Paso County Department of Human services Sept 1995 - June 2001 Case Aide Colorado Springs
● Worked in the child abuse and adolesent units. Answered the child abuse hotline. I would document all reports called in.
● At times I would call law enforcement to complete welfare checks.
● Reports were turned in to the supervisor, he would decide if I needed to make a home visit. I completed several home visits and treatment plans for the family to follow.
● I would be responsible for follow up. Making sure the parents or guardians were completing recommended treatment.
● I would have contact with the Guardian ad litem. Information was given to them regarding how the family was doing on the treatment plan. United States Military Aug 1984- Sept 1990
Army Washington DC/Panama
Administrative Specialist (71L)
● Worked in Washington DC at the Pentagon. Transported top secret documents to the big
“TEN”. They were the top ten diplomats at the pentagon.
● I was admin support to Special Operations, CID and the Economic Crime Division.
● Overseas duty station was Panama. In the Special Operations unit. Education
East Wareham High School East Wareham, MA May 1982 High School Diploma
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