Phils Customer Care

IZEL BIANCA B. PELAYO

Blk* Lot** Georgetown Heights Molino 4 Bacoor Cavite

Cellphone No.: 092********

Email: ************@*****.***

Objective: To obtain a position that will effectively utilize my skills and have the opportunity to work with a team.

EDUCATIONAL BACKGROUND

TERTIARY

DE LA SALLE UNIVERSITY-DASMARIÑAS S.Y.2012-2016

DASMARIÑAS CITY, CAVITE

Course: Bachelor of Science in Business Administration

Major in Business Operations Management

SECONDARY

ADAMSON UNIVERSITY

900 San Marcelino St. Ermita Manila S.Y.2008-2012

ELEMENTARY

ADAMSON UNIVERSITY

900 San Marcelino St. Ermita Manila S.Y. 2002-2008

SKILLS

Microsoft Office Proficient

Communication Skills

Problem Solving Skills

SEMINARS ATTENDED

BUSINESS ANALYTICS & SERVICE MANAGEMENT SEMINAR 2015

SKILL ENHANCEMENT AND GENERAL ASSEMBLY 2015

"UNLEASHED" 2015

1st PHILIPPINE ENVIRONMENTAL SUMMIT 2016

SAP Training 2018

Telephone Handling 2017

Customer Care 2018 and 2021

Maintenance Reminder Staff Training 2018

Front liners Essential Automotive Training 2018

ACHIEVEMENTS

Enhanced Brother President Scholarship Program (EBPSP) - SCHOLAR

Test of English for International Communication Examination – 689 Score

EXTRA-CURRICULAR ACTIVITIES

BUSINESS OPERATIONS MANAGEMENT SOCIETY

Position: MEMBER S.Y. 2012-2016

CBAA PEP SQUAD

Position: MEMBER S.Y. 2013-2015

WORKING EXPERIENCE

TOYOTA MANILA BAY CORP 2017- Present

Service

Maintenance Reminder Staff / Service Admin

PEAK MOTORS PHILS INC. 2016- 2017

Service

Telemarketer

DYNAMIC INT’L PRECISION TECHNOLOGY & TOOLING INC.

Quality Assurance Department

On-The-Job Training 2015-2016

PERSONAL INFORMATION

Nickname : Izel

Sex : Female

Age : 25

Date of Birth : June 1 1996

Civil Status : Single

Citizenship : Filipino

Height : 5’1

Religion : Catholic

Languages : Filipino & English

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

IZEL BIANCA B. PELAYO

Applicant’s Signature

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