Front Desk Security Officer

Raven C Scott

**** *. ****.******

Chicago, IL **617

773-***-**** *************@*****.***

EDUCATION: Dusable High School- Chicago, IL

Medical Field High School

Central State University-Wilberforce, Oh

Business & Finance

EMPLOYMENT

HISTORY:

12/19 to Present Chicago Board Of Elections Registration (Customer Service) - Chicago, Illinois

● Properly greeting each customer and utilizing my skills by helping everyone vote

● Organized petitions that led to candidates wanting to run for mayor, alderman, treasurer or city clerk

● Delivered the proper information to those that needed copies of their voters record to receive important information

● Guided and mentored those that had any questions or concerns about political acts

● Registered all first time voters

02/18 to 10/19 TCF Bank, Teller – Chicago, Illinois

● Serves customers by completing account transactions

● Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing saving withdrawals, and recording night and mail deposits

● Sells cashier checks, travelers checks, and series e bonds.

● Answers questions in person or on telephone and refers customers to other bank services as necessary

● Maintain supply of cash and currency and turns in excess cash and mutilated currency to head teller

● Contributes to team effort by accomplishing related results as needed 10/17 to 1/18 Northwestern Medicine, (Patient Service Representative) Chicago, Illinois

● Greeting and directing patients to examination rooms

● Ensures eligibility and information is accurate

● Obtain patient and family consents for care/HIPAA, state and federal and mandatory forms

● Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments

● Completes pre-registration and full registration as needed for families

● Performing administrative and clerical duties, such as filing paperwork when necessary 9/16 to 8/17 Woody Buick GMC (Call Center Sales Specialist) Naperville, Illinois

● Monitoring calls and handling a large amount of incoming calls about on star services in their vehicles

● Conducts proper information attaining to the customer’s reason for calling

● Provide customer with valid information if they wish to cancel their accounts at any time

● Analyzes and interpret requirements for canceling or keeping services

● Contact direct manager to ensure procedures are current and being followed properly

● Determine whether cost are eligible, allowable and reasonable

● Work well with clients and resolving technical issues he/she may have with their services

● Organize supporting documentation to the client’s record

● Document findings and prepare reports for management 04/15 to 07/15 Security Officer, McCormick Place – Chicago, Illinois

● Conducted and monitoring surveillance equipment throughout the entire building while guest arrived

● Gathered facts on issues in question throughout the day about any unexpected things

● Obtained and preserved physical and documentary evidence to supporting

● Responsible for handling all responsibilities that may cause and harm to the facility

● Managing the Suspicious Activity Reports project /relationship

● Excelled as an independent worker and exercised good judgment and independent decision making

FUNCTIONAL SKILLS/

COMPETENCIES:

● People Leadership Skills

● CNA skills working with patients with disabilities

● Computer Skills

● Report writing

● Works well under pressure

● Front Desk Receptionist

● Payroll, Filling

● Sales and Marketing

First Aid CPR AED 9/15-9/21

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