Jack Brown

513-***-****

adpudh@r.postjobfree.com

*** ****** **** *** *. Fort Wright, KY 41011

Key Skills & Proficiencies

●Windows and Apple Desktop Operating Systems

●Windows Server 2008, 2012, 2016, 2019

●Management Tools: Veeam, Druva, Kaseya, AirWatch/WS1, Unitrends

●SaaS Tools: WebEx, Cisco Jabber, Office 365, ServiceNow

Education

Bachelor of Science, Information Technology, GPA 3.177/4.0

University of Cincinnati, Cincinnati, Ohio Graduated: May 2020

Professional Experience

Data Protection Administrator – Managed Services, AHEAD, Cincinnati, OH

July 2021 – Present

●Proactively managed customer’s backup environments

●Optimized backup settings and configurations in multiple environments

●Reviewed daily backup reports and remediated any issues based on report

●Resolved incidents and requests via ServiceNow

●Drafted Knowledge Base articles regarding troubleshooting and resolution steps

●Provided weekly environment reviews with customer to address highlights and concerns

●Collaborated closely with teammates on ticket resolution

●Maintained an organized ticket queue with up-to-date statuses

●Supported customers on a rotating 24/7 on-call schedule

●Worked closely with other MS disciplines to troubleshoot and resolve customer issues

Pre-Sales Engineer - Data Protection, RoundTower Technologies / AHEAD, Cincinnati, OH

April 2020 – July 2021

●Trained and certified on multiple different technologies (Nutanix, Pure Storage, Cohesity, Druva, Veeam)

●Developed internal documentation and presentations for sales teams

●Educated customers on their environment and how to solve existing issues with products and solutions

●Collaborated closely with teammates on customer proposals and documentation

●Collected and assessed customer data using tools such as MiTrend, LiveOptics, RvTools

●Grew relationships with partners and vendor teams

●Ran demos for customers of vendor dashboards and user interfaces

●Presented proposals and presentations to customers

Systems Administrator, RoundTower Technologies, Cincinnati, OH

May 2018 – April 2020

●Resolved infrastructure and desktop, hardware and software issues

●Deployed software such as Cisco WebEx, Druva inSync, VMware, AirWatch/Workspace One

●Imaged and configured laptops for deployment

●Resolved vendor related issues by opening tickets and working to resolution (Dell, Cisco TAC, Druva)

●Drafted Standard Operating Procedures

●Asset management for laptops, servers and monitors/docks

●Responsible for providing support as part of a 24/7 on-call schedule

●Maintained SLA’s and service tickets through ServiceNow

●Patched on-prem and AWS servers

●Managed Active Directory user accounts and groups

●Managed O365 accounts, groups and mailboxes

●Communicated, researched, and analyzed vendors in search for a replacement for Mozy Enterprise. Through research and analysis, made the decision to go with Druva

Level 3 Analyst, Ohio National Financial Service, Blue Ash, OH

September 2017 – December 2017

●Provided support for user’s systems

●Deployed software using Altiris Agent

●Ran reports using Nexpose security agent

●Imaged and configured laptops for deployment using Altiris

Level 1 Service Desk Analyst, Ohio National Financial Service, Blue Ash, OH

May 2016 – September 2017

●Provided support for user’s systems

●Replaced hardware such as keyboards, mouse, monitors, and random wires (network cables, usb, etc...)

●Managed issues and communicated through ticketing system

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