Center Representative Inbound Call
Resume:
FAITH LACY
Receptionist
Greenville, NC *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Inbound Call Center Representative
Focus Services - Greenville, NC
February 2020 to Present
Answering calls to set up internet, phone, & cable. Discussed billing statements, address changes & available appointments. Also managed to de-escalate problems when necessary. Some college in Nursing
Beaufort County Community College
August 2018 to June 2020
• Energetic (Less than 1 year)
• SELF MOTIVATED (Less than 1 year)
• Communication Skills
• Conflict Management
• Serving Experience
• Time Management
• Organizational Skills
• Serving Experience
• Time Management
• Microsoft Office
• English
WORK EXPERIENCE
EDUCATION
SKILLS
• Healthcare
Work Style: Conscientiousness — Highly Proficient
October 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues.
Full results: Highly Proficient
Verbal Communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills
● Energetic work attitude
● Critical thinking
● Seasoned in conflict resolution
● Courteous demeanor
● Strong organized skills
● Active listening skills
ASSESSMENTS
ADDITIONAL INFORMATION
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