Proficient in Microsoft Word, Excel and PPT as well as in spreadsheet

AMY ADIGUE CERVANTES

Block * Lot *** Phase *

Eastwind Home Brgy. San Isidro

Rodriguez, Rizal 1860 Philippines

Mobile: +639*********

Facebook: https://www.facebook.com/cervantes.amy

Email: ***********@*****.***

Desired Position: Customer Service Representative

OBJECTIVE:

To pursue challenging opportunities in my life, and be able to grow and learn more of my profession to be more competitive.

QUALIFICATION:

Fast learner, hardworking, flexible and easy going by nature and able to get along with work, colleagues and senior managers.

SPECIAL SKILLS:

Computer Literacy Operating Systems:

Windows 2000/ Windows 7/ Windows 8/ Windows 10

Microsoft Office Word, PowerPoint and Excel (V-look up and Pivot etc.) PERSONAL INFORMATION:

Age: 38

Status: Married

Nationality: Filipino

Language Spoken: English, Tagalog and Bahasa Malaysia Educational Background: Bachelor of Science in Psychology San Mateo Municipal College

WORK EXPERIENCE:

Company: IDC Market Research Malaysia Sdn. Bhd.

Level 6 Menara BRDB, 285 Jalan Maarof,

Bukit Bandaraya 59000 Kuala Lumpur MY

Date: September 2008 - April 2013

Position: Call Center Agent

(Outbound Marketing Researcher)

DUTIES:

A call center agent (outbound market research & survey) consists of conducting telephone surveys or interviews, explaining objectives and procedures to interviewees, compiling and recording results and data from interviews and surveys. RESPONSIBILITIES:

Collect data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand

Compile, record, code results and data from interviews or surveys;

Deal with unpleasant, angry, or discourteous individuals;

Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data;

Explain survey objectives and procedures to interviewees;

Identify and report problems in obtaining valid data CHARACTER REFERENCES:

Jon Jon Beloro Encabo

2d and 3d Checker – PDC

RSG Gueventhomes Parola Cainta Rizal

+639*********

Suraya Sahar

Call Center Coordinator – IDC Market Research Malaysia Sdn. Bhd. Level 6 Menara BRDB, 285 Jalan Maarof,

Bukit Bandaraya, 59000 Kuala Lumpur MY

+601********

Amy Adigue Cervantes 08/06/2021

Signature Over Printed Name and Date

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