Customer Service Support
Resume:
Olivia Duncombe
Reseda, CA *****
**************@*****.***
Work Experience
Hostess/Server/Cashier
Chick-fil-A - Canoga Park, CA
January 2020 to April 2021
Hostess for the dining room tasks consist of taking care of any of the customers needs such as taking out their trash, handling conflict, and making sure the area is clean for the next family to come and enjoy their time as well. Made sure the kids were entertained as well as the parents well relaxed so they can enjoy their food peacefully.
residential cleaner
January 2019 to July 2019
Deep clean vacant apartment spaces for new tenants
● Cleaned over 10 locations every 5 weeks with consistently high customer satisfaction rating.
● Established and maintained clean and comfortable environments in apartment buildings by vacuuming, cleaning windows, and dusting.
● Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
Volunteered at Home Traci Homeless Shelter providing people with food and supplies needed to keep up with daily hygiene.
Education
High school diploma or GED
Skills
• Fluent in american Sign Language, able to work under pressure, quick learner, fast thinker, energetic, self motivated, consistent, compassionate, empathic, organized, teamwork skills, analytical, dependable, time management, writing skills, excellent math skills, patient, self motivated,
• Sales
• Customer support
• Customer service
• Residential Cleaning
• Host/Hostess
• Serving Experience
• Guest Services
• Microsoft Word
• POS
• Cashiering
• Food Preparation
• Experience with children
• Childcare
• Teaching
• Typing
• Negotiation
• Analysis skills
• Microsoft Office
• Cash Handling
• Restaurant Experience
• Merchandising
• Babysitting
Assessments
Basic computer skills — Familiar
August 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Completed
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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