Administrative Assistant Support Agent

Betty R Berryman

**** ******* ******, **

Murfreesboro, TN 37130

adptqp@r.postjobfree.com

629-***-****

PROFILE

Experience: 2 and a half years taking live chats resolving appointment, billing, and other customer issues; 5 years performing front desk duties, worked with the Controller assisting accounting department using ORACLE software; checked weekly time cards using KRONOS software and in other ways assisted H R department, worked with the administrative assistant. Operated postage machine and office machines. Knowledgeable in MS Office.

PROFESSIONAL EXPERIENCE

SUPPORT AGENT - Takl

06/2017 - 03/2020

Assist customers and providers through live chat and emails helping them resolve problems and giving/finding information as requested.

TEACHER - GATEWAY ACADEMY 02/2016 - 11/2017

Teach individual students in various grades and subjects. Plan lessons, weekly post notes to parents and post grades, attend Staff and Department Meeting, help plan and supervise monthly Science Experiment Fun Day, Proctor through Learning Lab for various colleges and schools CSR/ DATA ENTRY- YOUNGEVITY INTERNATIONAL 11/2014 – 10/2015 Answer phones assisting customers: placing or adjusting their orders, cancelling automatic shipments, etc.; send emails e.g. reminders their shipment is due, their credit card declined, etc. RECEPTIONIST/ HR CLERK– THOMAS & BETTS 06/2008 – 08/2013 Answered multi-phone lines, directed phone calls, welcomed and directed visitors, notified company personnel of visitor arrival; KRONOS- weekly checked associates time, worked with managers who kept temp time separate, and sent time cards via fax and email to employment agencies and corporate office for processing; sorted and processed incoming mail - date stamped, alphabetized, and sorted invoices for two departments; mailed notices regarding job offers and etc., assisted persons with application process; assisted with various H. R. projects; kept company telephone and employee rosters updated; maintained and sometimes created spreadsheets for various managers; assisted managers with various projects, e. g. alphabetizing associate paperwork, putting together manuals; supervised office supply closet and ordered supplies as needed; assisted accounting department (used ORACLE software): cut quick checks, processed checks and wires; assisted with CDC Newsletter and with various projects

EDUCATION

University of Mississippi BS Liberal Arts English Concentration 2005 Northwest Mississippi Community College AA K-8 Education 1999