Crystal Goldsmith

Las Vegas, NV *****

adptpp@r.postjobfree.com

702-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Southern Nevada Regional Housing Authority - Las Vegas, NV March 2021 to August 2021

• Answer 100 + inbound calls concerning issues regarding Public Housing/Section 8

• Putting in work orders for Public Housing

• Setting up appointments for eligibility for Public Housing/Section 8 Customer Service Representative

LogistiCare - Las Vegas, NV

November 2016 to January 2020

• Schedule non-emergency medical transportation for different states.

• Educated members on online reservations, milage reimbursement programs and policies and procedures.

Customer Service Rep II

C3 Connections - Las Vegas, NV

January 2012 to October 2016

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer with services.

Addressed customer service inquiries accurately and efficiently. Made reasonable procedure exceptions to accommodate unusual customer requests. Ability to show empathy when responding to customer situation. Resolve customer issues accurately and efficiently including billing inquires, additions prescriptions and in network pharmacies.

RECEPTIONIST

Copes, Comfort & Care - Las Vegas, NV

February 2007 to October 2010

Greet clients, managed multi-lines phones.

Process client files, schedule appointment for Medicare/Medicaid clients. Type Pars, Treatment and Assessment plans. Assisted with outside actives with clients. Customer Service Representative

Precision Opinion - Las Vegas, NV

February 2000 to April 2007

Collected customer feedback and made process changes to exceed customer satisfaction goals. Maintained up-to-date records at all times.

Provided accurate and appropriate information in response to customer inquiries. Education

High school or equivalent

Proviso East High School - Maywood, IL

September 1970 to June 1974

Skills

• Customer Service (10+ years)

• Customer Care (10+ years)

• Call Center (10+ years)

• Customer Support

• CSR (10+ years)

• Computer Networking

• Help Desk

• Technical Support

• Operating Systems

• Desktop Support

• Network Support

• Section 8

• Active Directory

Assessments

Call center customer service — Completed

November 2020

Applying customer service skills in a call center setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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