Service Representative Customer
Resume:
TERESA JONES
Customer Service Representative
adpto5@r.postjobfree.com
Chesterfield, Va, 23235
EDUCATION
BETA TECH
Richmond, Virginia
Diploma Medical Assisting (Jan 2011)
Accuhealth Educational Systems (Sep 2004)
ADDITIONAL SKILLS
Microsoft Office
Communication
CERTIFICATIONS
State Certified Medication Aide
CAREER OBJECTIVE
Results-oriented professional with 17+ years of experience and a proven knowledge of conflict resolution, customer
communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance, Richmond, Virginia / Aug 2021 - Present
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Solicit sales of new or additional services or products.
● Refer unresolved customer grievances to designated departments for further investigation.
PERSONAL AIDE
VDMAS, Richmond, Virginia / Dec 2014 - Feb 2021
● Administer bedside or personal care, such as ambulation or personal hygiene assistance.
● Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
● Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and
grooming.
● Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
● Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
CUSTOMER SERVICE REPRESENTATIVE
Results, Richmond, Virginia / Jun 2019 - Oct 2020
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Solicit sales of new or additional services or products. MEDICATION AIDE
Ginter Hall Assisted Living, Richmond, Virginia / May 2014 - May 2018
● Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
● Administer medications or treatments, such as
catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
● Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
● Remind patients to take medications or nutritional supplements.
MEDICATION AIDE
Windsor Assisted Living Feb 2013 - May 2014
● Administer medications or treatments, such as
catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
● Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. MEDICATION AIDE/CERTIFIED NURSING ASSISTANT
Imperial Plaza, Richmond, Virginia / Aug 2009 - Feb 2013
● Administer medications or treatments, such as
catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
● Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
● Change bed linens or make beds.
● Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
● Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
● Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
● Turn or reposition bedridden patients.
● Undress, wash, and dress patients who are unable to do so for themselves.
REFERENCES
. References available upon request
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