Shon Patrick Mills

**** ***** ******, adptnx@r.postjobfree.com

Arvada, Colorado,

***** 720-***-****

Objective:

To become a team member at an established and professional online organization. One where I will be challenged and rewarded within the position of an independent agent. An organization that is comfortable offering me a guaranteed salary at a commendable rate, with commissions for goals met, bonuses when exceeded. The organization will have ample room for growth both in responsibility as well as income. Summary of Achievements:

• Placed within the “Top 10” DIRECTV account representatives, via phone sales/management.

• Placed within the “Top 20” ADT, through inside phone sales/management as well as in home sales.

• Consistently positioned myself as a top Sales agent with each sales agency I’ve worked with.

• Strong background in sales, marketing, merchandising, and staff management. Knowledge of and experience with the following programs: SalesForce.com, Goldmine, Hubspot

MS Excel/Google Sheets, MS Word/Google Docs and MS PowerPoint. Google Drive, Google Hangouts, Skype, Dropbox.

Additional Experience:

Articulated English skills, both spoken and written, with no discernible accent. Professional and effective appointment setting, B2B Marketing, Cold Calling, Lead Generation, Inbound and Outbound telemarketing sales experience and successful history. Robust CSR skills that are reflected through advanced client communication. My typing skills reflect speed and accuracy . Strong ability and willingness to upsell products and services. Effective problem solving skills allow me to resolve matters of client dissatisfaction from customers with diverse backgrounds. Strong attention to organization and details. 10+ Years of successful management of employees. Professional Work Experience:

(AMR)American Medical Response Denver, CO: 07- 1994 – 10 – 1996 Tele-Collector, Lead Phone Rep.

I started out as a general phone agent, helping with resolution of billing status and general CSR. Once I proved my problem-solving skills I was promoted to CSR phone lead. As a company CSR telephone agent/lead I would handle escalated phone calls from disgruntled customers as well act as liaison between

my team of agents and middle management.

Advantage Wireless INC. 10 – 1996 – 07 – 2000

Owner/ Operator, retail location.

As a flagship retail store location owner, I oversaw all day to day operations normally related to that of any retail location including but not limited to bookkeeping, payroll, new customer acquisition, sales and promotions, advertising, contractual work, etc. I thoroughly enjoyed this environment and flourished exceeding all corporate/franchiser set quotas and goals. Manager of Franchisees: Jeff Garcia 303-***-****

(DIRECT TV) Direct Satellite Television, San Diego, CA: 01-2001 – 12 -2002 Telesales Agent, Telesales Lead

Initially I was one of 240+ Sales floor agents, processing inbound and making outbound calls to past and future customers to help them get set up with DIRECTV services, while multitasking chat and emails. When I left to work for Alarm King over a year later I was one of the top five agents in the company and managed a group of (20) agents. Manager: Corey 858-***-****

(ADT Security) Alarm King Los Angeles, CA: 12 – 2002 – 07-2010 Telesales Agent, Sales Manager, Corporate Trainer, Corporate Office Manager Sales agent for Direct Marketing channel then progressed to Branch Manager. After working a brief period in the capacity of a Branch Manager, I accepted a position as the corporate trainer then corporate office Manager. I sold ADT security products to both residential and commercial entities via telephone and direct face-to-face interactions with the client as well as Skype and online conferences. Throughout my employment with Alarm King/ADT I was continually rated the number one agent within the company. I retired my position with Alarm King when the owners sold the company. Immediate Supervisor: Jim Roche. 951-***-**** (Now Millennium Alarm)

(Gotcha Camera LLC.) Denver, CO: 07-2010 – 12-01-2014 Senior Sales, Sales Manager, Corporate Trainer, Owner / Operator My duties with Gotcha included commercial surveillance systems sales and installations. Corporate office management, including, both sales staff and administrative aspects. As a manager, I participated in a significant amount of company planning. Immediate Supervisor: Self.

(Lakewood Security Alarms LLC.) ADT 07-2010 – 12-2014 Senior Sales Associate

Responsibilities and duties included management of small sales staff, opening and closing of physical office. Payroll and bookkeeping in addition to daily correspondence with prospective clients via email, phone and US mail. Exceeding all set forth quotas and goals. Immediate Supervisor: Self

(Unique Places and Services) 12-2014 -- 07-2017

Senior Sales Associate

My responsibilities included assisting the company owner / operator with day to day business operations and sales of Guided tours and Tourist travel packages. I continuously maintained the top sales position and title amongst my team members and staff. Delivering guidance and selling opportunities by connecting local tour guides and customers, both online and in person.

(Sudzy.com) 10-2017 -- 12-2019

Appointment/Demo Tele-Scheduler

Project Management with an emphasis on scheduling demos for NY corporate sales management team. Contacting nationwide Laundromat / Cleaner companies. Scheduling times for franchisee, owner, operators to meet with our corporate staff to do demonstrations of our new and niche IPad, POS system.

(Wayfair Corp.) 12-2019 - Current -01 - 2022

Remote, Online In-bound Sales and Service. Seamless project management for corporate clients. Also handling the day-to-day, ins and outs of the online retail customer. Planning remodeling and room scaping. Specializing in outdoor and indoor furniture. Top 10 in the company for sales and projected sales.

Education:

Red Rocks Community College, Associates Degree: English Literature 1991-1994 Colorado Mountain College, Associate's Degree: Business Management 1994-1996 Personal and Business references available upon request.