Reservations Manager Process Engineer

Christopher S. Obergas LinkedIn

Houston, TX ***** 404-***-**** ********@*****.***

Logistics Engineer/Process Engineer

Methodical and diligent logistics professional and team leader with comprehensive experience in reviewing and executing tactics and strategies to meet critical deadlines within high-volume, fast-paced environments. Flexible and cohesive people manager, communicating effectively to collaborate across levels and functions.

Core Competencies

Project Management Team Leadership Operational Efficiency Resource Allocation

Customer Orientation Workplace Safety Data Gathering & Analysis Process Improvements

Time Management Strategic Planning Training & Development Coaching & Mentoring

Professional Experience

CORPORATE LOGISTICS ENGINEER Waste Management (WM), Houston, TX 2013-Present

Coach managers nationwide in executing continuous improvement initiatives received from corporate leadership. Optimize service delivery utilizing technology (on-board computers and video cameras), vehicle inspections before and after trips, increased route efficiency, and operator effectiveness coaching.

Manage route optimization projects for districts and business lines across North America. Maximize return on investment (ROI) for trucks, drivers, hours, and miles. Corporate goal on target to lower costs by $180M in 24 months.

Train manager team on personal development and opportunities within WM. Develop and manage metrics reports to illustrate alignment with company objectives. Verify QA testing for new and updated eRoute Logistics (eRL) software functions; validate performance in production. Deliver regular feedback to ensure software functionality meets business needs.

Gathered customer data to analyze cost of service and identify potential process improvements.

Recommended enhancements and identified defects to provide to software engineers. Upgrades increased reporting accuracy and enhanced logistical efficiency by optimizing routes.

Planned and executed strategies for acquisition of Advance Disposal Systems (fourth-largest publicly traded US trash company). Collaborated across functions to integrate company acquisitions, from data integration to routes and workflows.

Identified and executed operational improvements in support of department goal to optimize 20% of routes and achieve average 3% improvement in efficiency. Yielded annual savings of $20M (120% of personal goal).

ROUTER / DISPATCHER/ TERRITORY PLANNER Mohawk Industries, Calhoun, GA 2003-2008-2009-2013

Tracked route progress for up to 65 drivers, maintaining contact, supporting efficiency, and monitoring delivery status. Provided current delivery information and communicated delays to customers.

Utilized Roadnet software to design efficient routes to meet customer needs and delivery windows. Analyzed route efficiency and driver performance to calculate total regional delivery costs. Reconfigured routes based on data analysis, driver and customer feedback, evolving requirements, and volume changes.

Installed tracking equipment in trucks; maintained Intermec equipment and GPS hardware. Trained new hires on Roadnet, provided on-the-job training, and served as coach and mentor.

Lowered regional transportation costs by 50% ($100M) through driver performance analysis and route planning; increased driver productivity by 30% within five years.

Offset delivery costs and achieved route-specific net gain of 40% ($5M) by integrating backhaul system into delivery process.

Achieved 95% customer satisfaction by delivering on time with exceptional customer service.

Reduced delivery costs by 22%+ in five years across national network. Employed route flexibility and balanced workload to enhance efficiency and consistently adhere to time and customer constraints.

OPERATIONS MANAGER Greene Classic Limousine, Atlanta, GA 2008-2009

Recruited, hired, and supervised team of nine dispatchers and three vehicle detailers. Managed payroll, scheduling, policy adherence, regulatory compliance, and professional development. Oversaw successful and safe daily completion of ~140 trips.

Partnered with chauffeur manager to promote equitable workload distribution among 70-80 chauffeurs. Collaborated with reservations manager to ensure accurate availability posted on website. Audited daily safety inspections to verify functionality of GPS and DriveCam units in 62 vehicles.

Forecasted daily vehicle needs and rented additional vehicles as needed. Coordinated with chauffeur manager to execute schedule. Secured and maintained 70-80 Nextel radios; provided technical support and repair. Collaborated with company president to define policies and procedures to solve complex problems and promote exceptional service. Consulted with accounting to resolve customer disputes and billing inquires.

Forged relationships with local, interstate, and international affiliates. Responded to customer feedback and complaints to resolve issues and promote customer satisfaction. Supported chauffeur manager in researching and solving payroll discrepancies. Controlled supply inventories for all departments.

Negotiated new contracts with major wireless carrier to lower costs while updating equipment.

Transitioned company to 100% paperless. Installed scanning software to digitize all operational documents.

Developed accident investigation process and procedure to provide guidance and applicable documentation.

Created Excel shareable database to enable universal company access to information.

Achieved 99.3% on-time execution of scheduled customer pickup time by adding checkpoints throughout service process to monitor and track drivers. Established money-back on-time guarantee to increase business and motivate drivers to meet customer demands.

Resolved staffing shortage at dispatch center by hiring and training six new employees. Increased team to 14 total to provide coverage 24/7/365. Yielded better attendance and provided dispatch coverage to ensure live availability for information and scheduling new service.

Additional Experience

ROUTER / DISPATCHER, Mohawk Industries, Atlanta, GA

ROUTER, Unisource, Atlanta, Georgia

FIELD SERVICE MANAGER / COORDINATOR, Federal Express Ground, Nashville, TN

Education

Coursework in Liberal Arts / History Cumberland University, Lebanon, TN

Technical Proficiencies

MS Office (Word, Excel, PowerPoint), Lotus Notes, Roadnet, MobileCast, Transportation Suite 3.0, Xata, Trailer Management System (TMS), AS400 mainframe

RF inventory management hardware, DriveCam, Global Positioning Systems (GPS)

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