Front Desk Customer Service

Zacchaeus A. Odebo

**** ****** ***, *****, ** ***32;

240-***-****; ***********@*****.***

Objective:

To obtain the position of A Full Time Customer Service and take the full responsibilities of presenting friendly service to both new and existing customers by explaining company’s services and providing positive answers to their questions according to the company procedures, make corrections if required and apply my general customer service knowledge to review daily unusual issues that might occurred with department Supervisors for necessary corrections if need be in conjunction with my accounting knowledge, security guard back ground and training as required by the company policy in a friendly/professional manner. Also make required follow up in a timely manner, if need be.

Core Competence:

More than five years of professional handling different level of hotel front desk duty and security guard with different industries such as: hotel night audit, nonprofit organization, tax accounting, disbursement, cash reconciliation and general audit. With deep knowledge of general accounting and bookkeeping procedures excellent knowledge of using word processing software, spreadsheet (Excel) with strong knowledge of auditing, front desk procedures, long time customer service training.

Well groomed, effective communicator, motivating team leader with excellence guest service and customer service satisfaction skills.

Professional Experience:

Long & Foster, Inc., till Present

Protects life and properties of employer, employees and guests while on the facility. Responsible for front desk affairs. Receives guests and transfers telephone calls. Monitors the movement of individuals on the facility through the CCTV or as directed and distributes mails to different Departments. Call for help in case of emergency on the facility. Prepares reports based on my observations or confirmed information according to the Property guidelines. Makes recommendations when necessary and follow up.

Comfort Inn, College Park, MD: 2004-2007

Position; Night Auditor:

Responsible for the full charges of the front desk duty; Completes the registration process and late check out by retrieving information from the computer. Ensuring that all charges of the day shift has been correctly analyzed and properly posted to the appropriate gust folio or master account as required. Verifies Rooms, Cashiers works and makes corrections to the Room Rates Report. Answers phone as needed. Makes necessary adjustment where and when required. Checks and be sure that all miscellaneous and front office charges as well as all required adjustments have been adequately made, correctly posted and balanced out. Ensures that all reports were correctly run with all the supporting documentations attached to the appropriate report. Ensures that the hotel standards for the guest’s services and work habits are adequately met. Resetting the systems for the next day operations.

Burns International/Choice International Hotel, Silver Spring, MD 2000-2004

Position; Night Auditor:

Handles the tasks of posting and reconciliation charges and settlements for room service and other charges. Performs responsibilities of maintaining files, and resetting the systems for the next day’s operations. Responsible for closing and balancing all room account, and balancing cash and credit card receipts. Performs the tasks of verifying and balancing vouchers, investigating out –of- balance situations. Makes adjustments or corrections to the accounts as required. Handles various computer audit reports and performs the front desk duty as needed. Ensures that the hotel standards for the guest’s services and work habits are adequately met. Runs end of the day program and prepares the systems for the next day operations.

Education Summary: The University of the District of Columbia, Washington, DC 5/2001

Bachelors of Science in Business Administration Accounting Major.

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