Customer Service associate

OGUNMULELE, FUNMILAYO HANNAH

CONTACT ADDRESS: **C BAALE CRESCENT, BAALE BUS STOP. IKOLA ROAD. LAGOS, NIGERIA Tel: +234 (0-706*******, 070********; E-mail: *********@*****.*** CAREER OBJECTIVE

To direct my skills, strength and abilities through integrity and hard work towards the realization of the organizations desired goals and objectives.

SUMMARY OF SKILL

Ability to change status quo if necessary to achieve organizational set target within the law and regulation guiding the practice

Strong in creating new ideas and execution

Leadership in the setting, executing projects and achieving strategic and organizational goal

Ability to work and perform in most fields

Team spirit and problem solving

Superb written and oral communication skills.

Proficient in Ms Excel and Ms Word

WORK EXPERIENCE

TIMEKEPPERS INTERNATIONAL

IKEJA LAGOS STATE

NIGERIA

POSITION: Customer service Representative

JAN 2019 – NOV 2021

Responsibilities:

Answered customer inquiries via phone, email, and in-person

Directed customers to online resources

Updated customer records in the system, including notes about interactions

Pitched ideas for improving customer care

Created and maintain reports about customer interactions

Participated in team-building activities

Developed a rapport with customers

Made recommendations to management to improve customer experience

Resolved customer complaints via phone, email, mail, or social media.

Greeted customers warmly and ascertain problem or reason for calling.

Assisted with placement of orders, refunds, or exchanges.

Took payment information and other pertinent information such as addresses and phone numbers.

Suggested solutions when a product malfunctions.

Attempted to persuade customer to reconsider cancellation.

Informed customer of deals and promotions.

Sold the company’s products and services.

EMPIRE TRUST MICROFINANCE BANK

IKEJA LAGOS STATE

Nov 2016- March 2017

POSITION: RETAIL SALES AGENT

Responsibilities:

Opening of savings and current accounts

Mobilization of deposit liabilities from loan customers for loan repayment

Cash/cheque collections from loan customers for loan repayment

Reactivation of dormant Accounts

Attends to minor customers enquires, complaints and requests and refer complex issus to appropriate desks/units

Leverage value chain window to increase customers sign up and deposit mobilization

Enhance business volume/opportunities from existing customers MINISTRY OF AGRICULTURE AND NATURAL RESOURCES

Department of Engineering Services

Abakaliki Ebonyi. (July 2014 - July 2015)

Position: Technical Assistant (Youth Corper)

Responsibilities:

o Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.

o Developed new process for employee evaluation which resulted in marked performance improvements. o Assisted various business groups with document organization and dissemination during acquisitions. o Responded to calls in both routine and emergency situations. o Managed call flow and responded to technical support needs of customers. o Followed up with clients to ensure optimal customer satisfaction. o Provided base level IT support to non-technical personnel within the business. o Created and maintained an organized database to develop promotional sales EDUCATIONAL HISTORY

INSTITUTION YEAR ATTENDED QUALIFICATION

FEDERAL UNIVERSITY OF TECHNOLOGY AKURE 2014 B.ENG Second class Honours. Ondo State, Nigeria Agricultural Engineering

Global Excellence Comprehensive College Mosan 2007 Senior School Certificate Examination (SSCE)

TRAINING AND CERTIFICATION

International Project Management Professional (IPMP) - REFEREES

Available Upon Request

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Contact this candidate