Package Handler Customer Service

Ke-keo Pakelo JP Estoy-Keka

RR* Box *****

Pahoa, HI 96778

+1-808-***-****

*****.*****.****@*****.***

OBJECTIVE: A full & part-time job within the city of Hilo-Pahoa on Hawaii Island. Following qualification

•Age-21

•State ID

•High school diploma

•TB Test check

•(Covid Test)-MODERNA

TEST(1) 08/15/21

TEST(2) 09/13/21

•(Booster due on 03/13/22)

SKILLS SUMMARY:

• Problem Solving • Trustworthy • Continuous Learner

• Adaptability • Communication • Strong Work Ethic EXPERIENCE:

Ellison Onizuka Kona International Airport May 2019-June 2019 S.A.S. Porter Services/Wheelchair Assistant

• Assisted elderly customers by pushing wheelchair to designated gate or terminal resulting in excellent customer satisfaction

• Assisted any customers that needed assistance with Visa transactions or passport related transactions resulting in customers making their flight in a timely manner

• Offered any assistance to customers with disabilities that needed assistance with carry-on items/baggage resulting in the comfortability of the customers making sure that they have a safe flight

Kailua-Kona Taco Bell August 2019-January 2021

Food Service Champion/Team Member

• Ensured superior customer experience by addressing any customer concerns, resolving any problems on the spot

• Served over 200 menu items a day to customers in a swift and timely manner to ensure that their visit was pleasing and that their day is greeted with a smile

• Recommended a variety of options for vegetarian or vegan customers to ensure that their diets were not altered

• Handled customers’ transactions and food orders, safely and according to CDC Sanitation Guidelines as COVID-19 was introduced to Hawaii

The UPS Store at Kapiko Plaza March 2021-September 2021 Customer Counter Associate/Sales Associate; Package Handler

• Assisted over 80 customers a day with packaging and shipping, resulting in high-speed customer service and to ensure that customers’ packages arrive to destination on time

• Assisted several customers that needed assistance with printing or faxing their documentation, resulting in customer’s printing the correct documents and that their faxes got sent to the correct fax number

• Offered shredding services to customers that no longer need old or sensitive documentation, ensuring that the customer’s sensitive documents are disposed of properly, safely, and securely

EDUCATION:

• High School Diploma, Kealakehe High School, Kailua-Kona, HI

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