Center Representative Data Entry

Tene’a Jackson

**** ****** ***** **

La Mesa, CA 91941

619-***-**** ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

I embody excellent interpersonal skills, and the ability to work well with others, in both supervisory and support staff roles. I am accustomed to working in a fast-paced environment thinking quickly and successfully troubleshooting problem situations.

• Strong analytical/organization

background

• Account management/reconciliation

• Benefits enrollment

• Excellent customer service background

• Detailed data entry background

• Strong leadership background

WORK EXPERIENCE

Account Administration Representative- Medical Record Numbers Team 2017- Present Kaiser Permanente San Diego, CA

• 24-hour multi-line call center customer service representative; inbound and out bound

• Acts as the liaison between all other lines of businesses and Kaiser members

• Investigate and resolve escalated problems to ensure department, organization and federal policies and procedures compliance

• Support multiple lines of businesses to ensure billing and membership requirements

• Analyze changes to contracts and ensure they are updated

• Resolve escalated membership account discrepancies

• Develop team-based projects and implement change processes of improvements with step-by step departmental procedures instructions

• Cross trained in Common Membership (CM), Foundation Systems (FS), EPIC system, and EMPI

• Build and maintain strong relationships with internal staff and members Staffing Assistant

2019-Present Sharp Health Care San Diego. CA

• Staffing call center customer service representative; inbound and outbound calls

• Manage and balance staff schedules

• Ensure hospitals, urgent cares and clinics staff needs are met

• Collaborate with facility managers and supervisors regarding staffing needs and special assignments

• Daily communication via phone calls, mass text messages, and emails

• Create and communicate daily staff attendance reports

• Process data entry to ensure accurate billing and payroll processes

• Maintain staffing database to ensure all data is accurate and update

• Maintain strong relationships with staff and facilities Case Manager

201*-****-** Eleven Maternity Home San Diego. CA

• Conducted initial assessments to identify needs/services

• Provided mentoring and coaching to pregnant women

• Assist with individual SMART goals

• Conducted and facilitated weekly classes

• Assisted in obtaining housing, vocational training, employment, and mental/physical health services

• Collaborated with internal and external service providers

• Conducted weekly progress meetings with residents

• Composed detailed progress notes

Account Administration Representative-National ROC Department 2014-2017 Kaiser Permanente San Diego, CA

• Analyzed monthly group reports to ensure billing, demographic discrepancies, and updates are accurate

• Investigated and resolved billing inquiries and discrepancies on multiple group accounts

• Handled escalated billing investigations

• Database maintenance of membership accounts

• Payment allocations, heavy account reconciliations, Accounts receivable and closed monthly reporting

• Managed large group accounts and provided education to group representatives regarding billing and contracts

• Customer service call center representative; inbound and outbound

• Promoted a team environment, provided work direction, guidance, coaching, professional development, and training for process improvements

SSI Advocate

2012-2014 Episcopal Community Services San Diego, CA

• Conducted initial assessments

• Collaborated with external social service providers to improve the quality of life of homeless/mentally ill adults

• Ensured all SSI/SSDI applications were accurately completed

• Acted as a client advocate from start to finish in the SSI/SSDI application process

• Analyzed and developed reports for databases and spreadsheets for tracking services provided/clients served

• Composed daily progress reports, client logs, and demographic reports

• Conducted clerical/administration assignments as needed; chart filing, copying, faxing, answering multi- line telephones, data entry, tracking inventory, placing/ tracking office orders, handling/tracking petty cash, and conducting appropriate audit preparations

• Participated in the interviewing, hiring, and training process of new staff/volunteers

• Promoted team environment, coordinated/facilitated monthly staff/provider trainings and weekly client life skill classes and volunteer trainings

• Supervised daily volunteer

EDUCATION

Life Purpose Institute Certified Life Coach

San Diego Christian College Human Development BS San Diego City College Social Work, AA Child Development AA

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