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Dispatch Supervisor Service Representative

Location:
El Paso, TX
Salary:
15.00
Posted:
January 05, 2022

Contact this candidate

Resume:

Christine Duran

adpt39@r.postjobfree.com

915-***-****

Seeking an entry-level position where my skills can be fully utilized and offered an opportunity for advancement and/or any other positions that I may qualify for. Work Experience:

Dismas Charities Federal Halfway House - Midland, TX Resident Monitor 03/2020 – 08/2020

Monitor, provide care, welfare, safety and security of facility, enforce rules, regulations, and consequences for negative behavior, instill rules and regulations. Be firm, fair and consistent. Assume duties of control of residents, monitor accountability and movements, conduct head counts, dorm searches, pat searches, conduct random urine analyses, alco testing, transport residents to appointments when needed. Use of 2 way radio, monitor surveillance equipment/ control doors, key control, report all/any kind of disapproved, behavior/incidents, assist/aid in any unforeseen situations, monitor/supervise 70+ male, 40 female residents. Work with integrity and maintain professionalism/confidential information.

Energy Transport Logistics - El Paso, TX

Operations Supervisor 10/2017 – 10/2019

Manage, supervise all employees, plan out driver schedules, monitor dispatch board, establish and adjust daily in an efficient, profitable manner, dispatch daily routes, drivers timely/accordingly to customer/ coordinators demands, customer service representative, clerical duties, payroll, use of fax machine, scanner, keep track of supplies coming into office enter data/respond to all emails and communicate with management/CUSTOMS, Customs clearances in a timely manner, BOL, keep track of all overseas freight coming into facility, customers and resolve any issue if they should occur, monitor drivers hours in order to balance schedules/electronic DOT logs. Crown/Alpha truck system. Dismas Charities Federal Halfway House - El Paso, TX Case Manager/Counselor 06/2015 – 09/2017

Monitor, provide care, welfare, safety and security of facility, enforce consequences for negative behavior, instill rules and regulations. Be firm, fair and consistent, treat people with respect work with integrity and maintain confidentiality by developing, coordinating, monitoring, evaluating and documenting individual program plans, goals, and after care plans that meet the specific needs of each client by providing: initial and continuing orientations for assigned residents case notes, reviews, reports, formal and informal disciplinary procedures, accountability checks, maintain accurate and timely case management records by updating the Fresh Start Client Management System and by submitting all necessary evaluation records, reports, correspondence and statistical information as required, updated data. Monitor each movement of residents, communicate/orientation regarding home detention to family members, explain and enforce rules, regulations concerning home confined residents, Conduct initial orientation and Transitional skills class, keep track and verify residents home phone bills/itineraries, supervise 90+ residents, enforce all rules regulations/integrity. Armstrong Moving and Storage - El Paso, TX

Dispatch Supervisor 02/2013 – 12/2015

Manage and supervise truck driver schedules, monitor dispatch board, establish and adjust daily in an efficient, profitable manner, dispatch daily routes, drivers timely/accordingly to customer/coordinators demands, customer service representative, clerical duties use of fax machine, scanner, payroll billing keep track of monies/ supplies coming into office enter data/respond to all emails and communicate with management, customers and resolve any issue if they should occur, monitor drivers hours in order to balance schedules/electronic DOT logs, AS400 system, supervise drivers/ warehouse, take/keep inventory.

Towne Air Freight - Austin, TX

Dispatch Supervisor 01/2010 – 02/2013

Dispatch drivers locally/line haul drivers all in a timely manner, multi-tasking in fast pace environment, review/respond to emails, telephone calls, questions customer might have, customer service representative. Update dispatch board continuously as freight comes in/leaves warehouse, inspect enter data for all in/out bound freight, work closely with CUSTOMS, updating/ monitoring Customs clearances, supervise evening shift, use of fax machine, scanner, clerical/office duties, load/off load trucks all in a timely matter, TSA/forklift certified, AS400 system, take inventory of all orders in warehouse. Otero Processing Center - Chaparral, NM

Detention Officer 05/2008 – 07/2010

Supervise/document detainee’s activities, supervision/monitor of medical services, visitation, food services, recreation, religious services, education all/any other activities assigned. Assume duties of control of offenders, facility and staff, random shakedowns, pat searches. Use of 2 way radio, monitor surveillance equipment/control facility gates/doors, key control, report all/any kind of disapproved, behavior/incidents, assist/aid in any unforeseen situations, Supervise 1200+ male detained illegal immigrants, patrol monitor and secure compound/units.

El Paso County Juvenile Challenge Department - El Paso, TX Detention Officer 01/2004 – 05/2007

Care, welfare, safety and security of adjudicated youth in Military Boot Camp atmosphere, physical training conduct and coordinate cadence, trick drills and any other special assignments assigned, admonish and instill consequences for negative behavior. Maintain proper and constant checks/documentation, head count, room/bed searches, monitor visitations, classes, group/religious services meal time and other services provided. Conducted all transports, dispatch all company vehicles, monitored all surveillance equipment. Be firm, fair and consistent.

Cornell Corrections - Big Spring, TX

Correctional Officer 09/1996 – 01/2003

Supervise facility, supervision of medical/religious services, visitation, dining hall, recreation and all/any other activities assigned, Process intake such as fingerprinting, photo identification, strip searches, assign living quarters/facility clothing. Document personal information, inventory/receipt of issuance of personal property. Conduct detainee transports/escorts, maintain safety and control of general welfare of inmates/facility. Monitor closed circuit television/radio traffic. Issue/document of all facility equipment, handcuffs, shackles, keys, radios. Monitor dorm activity, all traffic throughout facility, control gates/doors, keep documentation of all daily activities, traffic entering/exiting dorms, conduct random shakedowns, mail call, head count any other duties assigned.

Education:

Paso Del Norte Community College El Paso - El Paso, TX Correctional Officer Certification 2000

BEL AIR HIGH SCHOOL Basics - El Paso, TX

Basics 1989

University of Phoenix-Online Campus

Currently Student – Associate of Arts in Criminal Justice Sword and Shield Honor Society

Leadership and Success Honor Society

SKILLS:

CPR/First Aid Certified

Detention and Correctional Officer Certification

Chemical Agents/Handle Fire Arms/Certificate

Forklift/TSA Certified Bi-Lingual (English/Spanish) REFERENCES:

Shelia Faust- Manager Energy Transport Logistics

18780 S Central Ave, Carson, CA 90746 562-***-**** Eric Woods Asst. Director- Dismas Charities

24 W. Industrial Loop, Midland, TX 79701 432-***-**** Johnny Rivera, Captain- ICE/Homeland Security Immigration/Customs 26 McGregor Range Rd, Chaparral, NM 88081 575-***-**** Israel Tena, Team Leader- Juvenile Probation Department 6400 Delta El Paso, TX 79905 915-***-****



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