Adjunct Professor Customer Service

CYNTHIA RIDEAUX

***** ******** **** **

Sugar Land, TX 77478

281-***-**** email *******.*******@*****.***

Objective: Senior consultant customer service where I can utilize my analytical, organizational and customer service skills to the fullest. Professional Skills

• Typing 65 wpm, works well under pressure

• Experience in filing, using fax and copier machines

• Excellent organizational skills, work well with others, multi-task oriented

• Proficient in 10 key data entry.

• Proficient in MS Windows, Word, Access, Excel, Power Point, PeopleSoft and Office Outlook

• Extensive diversity training.

• Exceptional interpersonal and problem solving skills

• High level of conflict resolution skills

• Adapt well to change

Professional Experience

Imperial Sugar 09-18-06- Present

Senior Customer Service Specialist

• Process order request for buyers and brokers in PeopleSoft

• Follow order request from beginning to completion

• Verify pricing of product and freight charges

• Direct contact with buyers, brokers and sales

• Direct involvement of shipping & product production issues AT&T

Customer Sales and Service Specialist

• Received incoming external and internal customer calls.

• Subject matter expert for billing resolution.

• Resolve complex billing situations involving customer complaints.

• Train and assist team members on new products and services.

• In-charge duties during manager’s absence.

Houston Community College 06-16-06 - Part-time

Adjunct Professor

• Computer Applications

• Beginners Keyboarding

Education

Texas Southern University Houston, TX Graduate

Bachelor of Science-Magna cum Laude

Houston Community College Houston, TX Graduate

Human Resource/PeopleSoft Certification

Micro-Soft Specialist Certification

Accomplishments

• Awarded Customer Service Representative of the Southern Region for highest quality and accuracy in order processing.

• Awarded excellent attendance and outstanding appraisal ratings.

• Awarded “Member of the Year” as Chairperson for The National Alliance for Black Telecom Association.

• Graduated Magna cum Laude.

• Active member Phi Theta Kappa-Omega Sigma International Honor Society

• Member Communications Workers of America Local 6150

• Member Telephone Pioneers of America

• Class Secretary Braeswood Assembly

• Member The National Dean’s List Member ID # 40918258-1

• AT&T Advanced Management Accredit Program Certification

• AT&T Service Order Administrator Certification

• Gold Member Communications Workers of America

• Member Alpha Kappa Mu Honor Society

• Who’s Who American Colleges and Universities 1975

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