Leasing Manager Specialist

D’ANGELO ESPINOZA

**** * ********* **** *** Angeles, CA 90064 • 424-***-**** •

***************@*****.***

LEASING MANAGER

PROFESSIONAL SUMMARY

Highly motivated, hardworking Leasing Manager with a track record of successfully managing large luxurious residential communities up to 1300 units. Possesses 10+ years of comprehensive experience in sales, property, and operations management. Expert in analyzing existing operations and implementing effective systems, strategies, and processes to improve organizational performance. Adept at carrying out background checks, doing personal interviews with potential tenants, and assisting in the removal of bad tenants. Offers excellent organizational skills and versatile property management, coupled with solid people skills and the ability to implement and enforce leasing regulations. AREAS OF EXPERTISE

● Strategic Operational Planning ● Property Management

● Team building ● Business Development

● Cross-Functional Team Leadership ● Tenant Relations

● Account Management ● Sales & Marketing

● Excellent Customer Service Experience

● Vendor Relationship Management

● Finance Management

● Lease Ups

PROFESSIONAL EXPERIENCE

Greystar Real Estate Partners, West Los Angeles

Luxury Highrise Lease Up Leasing Manager [February 2020 – Present] Responsible for managing a brand new Highrise lease up with over 600 apartment homes and supervising leasing staff to ensure that all leasing practices are performed in line with regulations. Implements marketing plan, qualifying, and documenting prospective residents.

● Manages and trains agents on leasing processes.

● Motivating and creating highly skilled sales teams.

● Completes all leasing and preleasing paperwork including resident applications.

● Exceeded the company’s forecasted occupancy on a monthly, quarterly and annual basis.

● Managed social media and marketing to promote the company’s services; an initiative that made Greystar the only community in West Los Angeles performing during the pandemic.

● Prepared and executed resident events which increased the company’s reputation scores and promoted the luxurious lifestyle which will convert into resident referrals and happy residents.

● Recognized for bringing in over 200 leases with a closing ratio of 80% in my first year.

● Provided excellent customer service and created long lasting resident relationships.

● Maintained great Yelp and google scores by promoting our online curb appeal. GHP, DLTA, CA

Leasing Manager [July 2018 to February 2020]

Managed 1100 homes and coordinated a team of 5 leasing consultants, 2 move-in coordinators, and 1 receptionist.

• Created a 90-day plan that improved the company’s online reputation from 2 to 3.5 stars on Yelp and 4 stars on Google.

• Deployed targeted Instagram marketing strategies that increased occupancy from 80% to 95% within the first year.

Equity Residential, Marina Del Rey, CA

Leasing Manager December 2017 – July 2018

Managed 624 homes and conducted regular market surveys of the area competition.

• Managed the leasing team and created weekly schedules to ensure smooth work.

• Handled all resident relations, complaints, and bi-weekly pricing calls.

• Approved applications and move-in files to make the company audit-compliant.

• Increased the company’s customer satisfaction score from 12% to 57% (against the company standard of 35%).

• Met monthly sales quota and secured between 7% and 16% renewal increase.

• Awarded Top-Performing Leasing Manager during the lockdown. Equity Residential, Los Angeles, CA

Leasing Agent March 2014 – December 2017

• Screened tenants and conducted background checks to finalize or cancel the lease.

• Recruited middle-level staff and conducted periodic training sessions.

• Managed 8 buildings in 6 different locations; an experience that helped in developing critical time management skills.

• Improved Equity Residential customer service scores and online reputation by responding to residents that are not satisfied.

• Met with a diverse group of prospective clients and showed vacant apartments, explained terms of occupancy, and provided information about local areas in line with housing laws. Prometheus Real estate group, Santa Clara, CA

Leasing Specialist & Assistant Manager March 2011 – February 2014 Wasatach Property Management, Salt Lake City, Utah Leasing Consultant October 2009 – April 2011

Countrywide Bank, Chandler, Arizona

Financing Department & Customer Service June 2008 – November 2008 EDUCATION

Two Rivers High School, Ogden Utah

High School Diploma 2006

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